mallika255 Posted September 5, 2015 Share Posted September 5, 2015 Hello Everyone,Today morning i get message from Username : aaa. she providing blog commenting services and continue begging for work i refuse many time. but she is bagging. and continue bagging. i refuse many time. she is talking in local language after this i get again 1 more message from one user and she/he is same country like last user. Username - bbb i see her profile and she is doing same work like last user doing. then i clearly told her if you are going to beg work so i will not help. then after this both user put my message to spam. now I am getting Message from Buyer and I am trying to open that message then I am getting message like this."Messaging disabled! One or more of your messages was reported as inappropriate or spam. Please contact Fiverr support to resolve this issue."Even I am not able to deliver order . Please help me Guys and also Customer Support. Please get jealous and do such work.Thank YSheriff’s Note: Issue worked out with seller and resolved according to OP. Link to comment Share on other sites More sharing options...
thusie Posted September 5, 2015 Share Posted September 5, 2015 Hey Mallika,This is tragic! I’m so sorry to hear that someone else’s spam has caused a delay for you.Contact Fiverr as soon as you can with the issue.To prevent this next time, simply mark the received message as spam. You only need to reply once to receive credit for the response rate. The moment you’ve realized they’ve crossed a line in the Fiverr agreements, report it. Prevent becoming a victimI promise that the community here is behind you, and Fiverr knows how important the community is. They will help you and everything will be sorted.Again, I’m so sorry to hear this and hopefully the speed of this can be escalated for you. I’m sure you’re missing out on value as we speak.Steven Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 Reply to @thusie:Thank You very much. I already done open a ticket the Both User name. I always take care of Fiverr TOS even i message i told to that lady I am not able to go against Fiverr TOS. I am concern about My late delivery. I did 950 order till date without any late delivery. I am really in problem … and waitin for fiverr support response. Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 @madmoo Admin Please help me out from this issue. my delivery going late. Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 @fonthaunt (admin) Please help me out i am in big trouble. not able to open message and not able to deliver.Please tell to support to response me faster. Link to comment Share on other sites More sharing options...
jonbaas Posted September 5, 2015 Share Posted September 5, 2015 Reply to @mallika255:That’s not how it works. The forum mods only maintain these Fiverr forums. The individuals at Customer Service are the only ones that can help you with this particular issue. They don’t read these forums. Please contact CS and be patient. They’ll address you issue as soon as they can. Link to comment Share on other sites More sharing options...
flatpp Posted September 5, 2015 Share Posted September 5, 2015 Reply to @mallika255: Support may take longer on weekends. Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 Reply to @jonbaas:I did to support first then came here. but support take long time to response. and my delivery going late. I am really in big trouble. my work ready but not able to delivery really people who dont have work play with seller like me. Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 Reply to @flatpp:I am in big trouble thats the reason I am tagging people who are admin here. may be they will push to support and it will work. i dont know what to do. Link to comment Share on other sites More sharing options...
jonbaas Posted September 5, 2015 Share Posted September 5, 2015 Reply to @mallika255:Like I said, the people you tagged are not Fiverr Customer Service employees. They do not have the power to fix your problem. They only moderate these Fiverr forums. They are unable to make CS respond to you any faster than normal.I’m sorry that you’re facing this dilemma, but, unfortunately, no one on these forums is able to fix it. You need to be patient and let Customer Service sort it out as soon as they are able to. Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 Reply to @jonbaas:I hope I will back from it. I am really in big trouble. Fiverr must have to read chat when someone put as spam. we can make anybuddy easily make problem for anybuddy.I see both User are from same country and also from Same Services. Link to comment Share on other sites More sharing options...
webexpert1313 Posted September 5, 2015 Share Posted September 5, 2015 only customer support solve this issue. you can also send proof for customer support then after consideration customer support definitely help you. Thanks Link to comment Share on other sites More sharing options...
dusuacangmon Posted September 5, 2015 Share Posted September 5, 2015 contact customer support for enable your acc back, i’ve met this 1 times. Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 Reply to @webexpert1313:i did everything if they take 2 days to response then my profile will spoil and my buyers too. thats the problem. I know I am right but time gone. Please customer support help me asap. Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 Reply to @dusuacangmon:I know they will but my delivery going late thats the reason i am in concern. Link to comment Share on other sites More sharing options...
webexpert1313 Posted September 5, 2015 Share Posted September 5, 2015 Reply to @mallika255: fiverr customer support team have too many tickets now days thats the reason its take too much time. you need to contact on fiverr in facebook and send ticket id, then he/she will respond on priority basis Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 Reply to @webexpert1313:I did that too. I dont use facebook so with the help of my friends facebook i send them the request id. i did every possible way to tell support to solve it faster. Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 How to get response faster from support.? Link to comment Share on other sites More sharing options...
thusie Posted September 5, 2015 Share Posted September 5, 2015 @mallika255 If I were in your position and personally couldn’t reach my buyer, I’d probably have someone send the link to this thread to them via message with a brief summary.I’m not sure if Fiverr allows this though, so another option might be to use the ‘request cancel’ option and fill in details about your particular issue. You can even request that they reject the cancellation but understand that you are currently experiencing tech issues. Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 It may harm my buyer how i go to support all work ready here. but not able to deliver.Issue marked resolved.mallika255 said: Now my issue solved Link to comment Share on other sites More sharing options...
fonthaunt Posted September 5, 2015 Share Posted September 5, 2015 Reply to @mallika255: I am sorry for your trouble, but @jonbaas is entirely correct. @madmoo and I do not work for Fiverr and the other sheriffs and admins don’t either. We don’t usually have added access to Customer Support. Fiverr staff is an extra-small queue on the weekends so even if I sent something, it would not likely speed things up for you.You got some great advice for the future. You don’t want to drag out problems with another seller. If they message you with spam, it may be polite to respond one single time with a very brief reply saying that you don’t accept spam. If that seller contacts you again, click report and do not respond again.My second suggestion is to keep only ONE ticket open with Customer Support and be very clear and brief in your messages. Check your spelling/typos carefully. You made errors in your post here. If you do that with Customer Support who also are not always native English speakers you will only cause yourself more problems. If you do end with a late delivery and it is not your fault, you can let Customer Support know, also brief and well-written.I’m sorry but the forums are not a substitute for Customer Support. The forums are better for help when a problem first begins, so don’t wait and try to deal with things if you are unsure. Now it has gone far and it is a bigger problem than the forum can help you with. Link to comment Share on other sites More sharing options...
mallika255 Posted September 5, 2015 Author Share Posted September 5, 2015 Reply to @fonthaunt:Thank you for your response.Now my issue solved . About those seller i really very polite. I don’t have work now. and clearly told them many time. but never put in spam to them reason. i was thinking they are new and dont have idea about fiverr and dont want anybuddy get trouble because of mine. Now i deliver all of my order. Really happy for that.thank you very much to you and everyone who give me advice. Link to comment Share on other sites More sharing options...
fonthaunt Posted September 5, 2015 Share Posted September 5, 2015 Reply to @mallika255: I am glad it is resolved. I understand why you didn’t want to report them, but as you see, if someone sends spam to you you have to have a low tolerance.I don’t usually report spam either on the very first message (unless the person is abusive) but on a second attempt I just click report. Even on my first response I stay very simple by writing “No spam, please.” There are so many people who think Fiverr was supposed to be easy cash that they stop at nothing to get what they want. Good luck! Link to comment Share on other sites More sharing options...
dusuacangmon Posted September 7, 2015 Share Posted September 7, 2015 Reply to @mallika255: write this issue to customer support, i think they won’t mark your delivery as late 🙂 Link to comment Share on other sites More sharing options...
fonthaunt Posted September 7, 2015 Share Posted September 7, 2015 Reply to @dusuacangmon:Her issue was resolved to my knowledge. 🙂mallika255 said: Now my issue solved . About those seller i really very polite. Link to comment Share on other sites More sharing options...
© Fiverr International Ltd. 2023
© Fiverr International Ltd. 2023
Recommended Posts
Archived
This topic is now archived and is closed to further replies.