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How to extend the amount of delivery days once a customer has paid?Customer has not sent details


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Is this possible?

I’m very time concious and not someone to not do things on time. The problem is myself and a potential customer had been talking over a few weeks. They often left days before replying so communication was slow. They have paid for a service but to do the service I said in my custom offer that they needed to send me certain details. They have replied and are finding them to send BUT I have until tomorrow to deliver and I have not been sent the details yet, going by the timeframe of our other interactions they may not reply for another few days.

What will happen? Will I get a ‘strike’ against my first gig for not delivering on time?

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  • 4 weeks later...

This isn’t related to custom offers, but is related sort-of kinda, and I just wanted to share. 🙂

Sometimes a buyer will blow through the gig requirements and hit ok without submitting anything. I’ve had good success with the following:

I make a multiple choice drop-down in the gig requirements that says something along the lines of:

“Thank you so much for your order, 50% of the time I require additional information or have a question that I might need answered before I can start work on a gig. Please check into your Fiverr messages within the next x hours to make sure I have all the info I need to deliver your gig on-time”

Then, in the drop-down I have these two options:

  1. I didn’t read the above, I guess I better read it now!
  2. Got it!

That has solved so many problems for me, I can’t even tell ya! 🙂
-Dave 🙂

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