Are sellers allowed to ask for contact outside of Fiverr?

[assuringquality]

A seller asked me to send them my PayPal email so that they could refund me an order. I’m 95% sure this is not allowed, but I can’t find where the official terms forbid this.



Can someone point me to these terms so that I can show them to the seller?



Update: he’s claiming this is the only way to refund a Completed order.

[belengarcia]

assuringquality said: this is the only way to refund a Completed order.

You're seller is lying and breaking the ToS. If I were you I'd contact Customer Support and tell them what he's doing. They'll refund your order and, hopefully do something against that seller.

You might want to read this:

http://support.fiverr.com/hc/en-us/articles/201505116-Order-Cancellation-Policy

[assuringquality]

Reply to @belengarcia: Ah, it seems they are trying to find a way to refund only part of the order. I do not want one of the extra refunded. I’m not sure if that is possible in Fiverr…

[sincere18]

Reply to @assuringquality: no that is not possible you have to cancel the whole order and then buy a new order.

But be careful in general - I am curious why you are getting part of your order refunded? Maybe the seller wants to try and get your paypal address to steal from you.

[webexpert1313]

fiverr is not allowed outside communication and outside payment. its against of fiverr TOS. its strictly prohibited. thanks