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Delivery of work


ronaldcauchi

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I assume you are the buyer in this situation? Trying to clarify before attempting a response. Also, this thread needs to be moved to a better category such as Conversations or Fiverr FAQ. I want you to be able to find it so I’ll wait a few minutes before moving it. You can click edit and move it yourself, or I will move it to Conversations.

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Without using the seller’s name or username, can you please describe the situation in more detail? It sounds like you are saying the seller sent you a delivery and the work was marked complete, but you didn’t actual get what you bought. Is that correct? Did the seller send you anything?

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Reply to @ronaldcauchi: If I understand correctly, you received what Fiverr calls an “empty delivery.” That is when the seller clicks the deliver button to tell you your work is done but they don’t actually attach any work. You have three full days to request a modification at that point, which you are also notified about it. It sounds like your seller sent you this type of empty delivery, but you didn’t click the “Request Modification” button. This is not good on your part because if you keep waiting until the 3 days is up, the sale is marked complete automatically.

Is that what happened? If so, be sure in the future that if you don’t get what you ordered at delivery, you need to click the Request Modification to stop the timer. If the seller doesn’t deliver the real product within a few days after the deadline, you can click cancel which forces a refund for you.

If you didn’t do that, you can look to see if you still have the option to cancel. If so, I would cancel the order. If you can’t cancel or don’t see the option, contact Fiverr Customer Support and explain to them what happened. They can still refund your money and you can order the work from another seller.

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