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Buyer buys a gig without sending the file to work on


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Has the order watch started the countdown, or have you set “buyer instructions”? If your watch hasn’t begun, just have patience. Give the seller a day or two, as your order won’t be marked as late.

If the countdown has started, and a few hours have passed without getting the required info, send a mutual cancellation request to the buyer, saying to please cancel or send info (but in a polite way, of course).

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Then, send a mutual cancellation as soon as possible. If you’re late and the buyer cancels, you’ll get an automatic negative rating.

Also, from now on, I advice you to edit your gigs, fill the “buyer instructions” box and unmark “optional for the buyer”. That way, your watch won’t start until the buyer sends you the required info.
I discovered that when I had the same problem as you with a buyer 🙂

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