dusuacangmon Posted August 12, 2015 Share Posted August 12, 2015 omg, i just found out that all my mess history with buyer was wipe out, don’t know what happen with fiverr today, so strangleanyone like me? Link to comment Share on other sites More sharing options...
fonthaunt Posted August 12, 2015 Share Posted August 12, 2015 Perhaps the buyer’s account was deleted? If you put it www.fiverr.com/dusuacangmon you will see your own profile, but if you substitute the buyers username for yours, you should see the buyer’s profile. If it is missing or you see a message about the account not existing, that could be the answer. Link to comment Share on other sites More sharing options...
cordial_writer Posted August 12, 2015 Share Posted August 12, 2015 same happened to me…I prepared a pdf with so much hard work and effort and it got deleted all.Please help me… Link to comment Share on other sites More sharing options...
fonthaunt Posted August 12, 2015 Share Posted August 12, 2015 Reply to @cordial_writer: I would suggest you check on the buyer’s name in the way described above. Since it seems to be happening to both of you, it might not hurt to open a Customer Support ticket and ask Fiverr staff. As far as the forum goes, you need to pick one spot to post about a topic and not place duplicate posts elsewhere. Duplicates are typically removed. Link to comment Share on other sites More sharing options...
cordial_writer Posted August 12, 2015 Share Posted August 12, 2015 Reply to @fonthaunt:I am sorry for duplication dear.moreover, my buyer’s page is there and his account exists.I have prepared his project with great effort and I want to post it but now I cant send him a message. can you help me ? Link to comment Share on other sites More sharing options...
fonthaunt Posted August 12, 2015 Share Posted August 12, 2015 Reply to @cordial_writer: If his account is still there, it’s still possible he’s been blocked, but there is no way I can tell that. You will probably just need to open a ticket with Customer Support. Have you tried sending a message through the inbox and also through the ordering system?I have heard of several issues with the entire Fiverr site since they have been updating things the past few days. You might want to try the message again in a few hours and see if it is resolved. If I hear of any updates on this issue I will try to update this thread. Link to comment Share on other sites More sharing options...
faridjilani Posted August 12, 2015 Share Posted August 12, 2015 omg, i just noticed the same thing has happenned to me. Furthermore, the option to attach files to deliver to clients has dissappeared as well! I cannot deliver work to my client and the deadline is on my head.FIVERR ADMINS please immediately resolve this. this is not fair at all! Link to comment Share on other sites More sharing options...
fonthaunt Posted August 12, 2015 Share Posted August 12, 2015 Ok, if there are three of you, you are all going to have to assume that this is a bug or outage that Fiverr is probably aware of and there are probably many others have issues.I just looked at the gigs for @dusuacangmon and @cordial_writer and I also see no orders in queue for either of you. It is very late at night in the part of the U.S. where I live and since some staff members are in similar time zones, that may slow down this process even more. I’m sorry this is happening but honestly if there is nothing you can do for now, you will just have to rely on Customer Support to help with the issue when they can. They are probably being flooded with support tickets due to some of the other current outages. Try to be calm and wait this out. Try your messages again occasionally, but otherwise just realize you are not the only ones affected. Hang in there!To all of you - I’ve passed a message along to a staff member who is not online right now, but I am sure the message will eventually get through. Don’t forget - if you open a ticket, only open ONE and be polite and calm. You may want to check the support Twitter feed as well and see if there is an update. I just checked and there is no update yet and I have to take some time to sleep shortly. One more suggestion for you all. If you have access to the Fiverr app on Android or iOS, you might see if you can send messages through the app. Link to comment Share on other sites More sharing options...
fonthaunt Posted August 12, 2015 Share Posted August 12, 2015 Reply to @faridjilani: I understand the strain you are under, but the forums are primarily other buyers and sellers just like you. These things take time. Try to stay calm. If the deadline passes, be polite and calm when you explain it to Customer Support or you will get nowhere. If you can stick to that, though, they will try to work with you when they can. Panic doesn’t help you and if you write frantic messages or open multiple tickets that will just slow things down more. I can’t do a whole lot, but I will get a message to a Fiverr staff member as well to make sure they are aware of the problem. Link to comment Share on other sites More sharing options...
vintagarium Posted August 12, 2015 Share Posted August 12, 2015 Same problem here. Been dealing with a seller who didn’t complete the work on time, the gig was marked as completed, but it was never delivered. The seller has since completed the work but its in the messages, which I now have no access to. Link to comment Share on other sites More sharing options...
netmedia1 Posted August 12, 2015 Share Posted August 12, 2015 Wow!I was stunned to see the same in my account suddenly today. I’m really scared and submitted a support ticket out of this.A buyer accepted my custom offer and paid, I don’t see any update in my dashboard. I already have done the work for the gig, but how to deliver! I didn’t get the order in my dashboard!Have you experienced the same too? If not I’m in the worst scenario now 😦 Link to comment Share on other sites More sharing options...
faridjilani Posted August 12, 2015 Share Posted August 12, 2015 I have opened a SINGLE ticket with Custom Support. Lets hope this gets resolved before the deadline is over for two of my gigs that are pending. I have finished the work but am unable to deliver due to the issue with the fiverr website, which does not show me a button to browse files and attach them for delivery. Link to comment Share on other sites More sharing options...
faridjilani Posted August 12, 2015 Share Posted August 12, 2015 @fonthaunt: Thank you for your kindness Link to comment Share on other sites More sharing options...
sabiansoldier Posted August 12, 2015 Share Posted August 12, 2015 Ive noticed it too. CS are aware- just wait it out. I trust the messages will re-appear shortly! Ive noticed fiverr is really buggy these days between messages not sending, delivered orders marked as to-do, 502 errors and now this…? Come on fiverr team fix those bugs please! 🙂 Link to comment Share on other sites More sharing options...
faridjilani Posted August 12, 2015 Share Posted August 12, 2015 Here is how it appears on my end when i click on the Deliver button. As you can see, there is no option to browse and attach any file. Thus i cannot deliver! If anyone is facing the same issue, then kindly share your experience here and also open up a support ticket with fiverr to make sure they resolve this asap.It is interesting to note that the file browse/attach feature is working on this forum but not on the main site where you have to deliver to clients.I just noticed that even normal file browse/attachment function for attaching files with messages to clients on gigs, is missing too! Link to comment Share on other sites More sharing options...
fonthaunt Posted August 12, 2015 Share Posted August 12, 2015 Reply to @faridjilani: Can you message the buyer via inbox or the order page? If you can write to them you could give them a link to the delivery using Dropbox. Link to comment Share on other sites More sharing options...
dusuacangmon Posted August 12, 2015 Author Share Posted August 12, 2015 the message history with buyer are wipe out, the conversation still remain…if you guy have same problem, it mean fiverr are in update or sth Link to comment Share on other sites More sharing options...
faridjilani Posted August 12, 2015 Share Posted August 12, 2015 @fonthaunt: according to my knowledge about the rules of fiverr, i cannot post any external links to clients. by dropbox, i am assuming its some external file storage service. correct me if i am wrong?When i click on the “Send” button after typing a message to client in the gig thread, it gets stuck. nothing happens. same thing happens in the inbox. It is weird. Furthermore, a i completed a gig yesterday for a client. That report was sent successfully but now i have not been able to hear anything from the client despite my messages to them. Furthemore, they have not marked the gig as complete either. I am not aware, if this is a fiverr glitch as well?This is really very frustrating. I have 3 projects in the pipeline. One delivered already without any response and 2 finished already but unable to deliver due to the missing browse/attach file button in the Deliver window. Link to comment Share on other sites More sharing options...
cordial_writer Posted August 12, 2015 Share Posted August 12, 2015 Reply to @fonthaunt:My project was not an order, as I am a new member here, so I was assigned to go through trial work and show a sample to get that order.But unfortunately I can’t submit it now to get that order. Link to comment Share on other sites More sharing options...
organicguide Posted August 12, 2015 Share Posted August 12, 2015 Same here! But when I logged in from MAC book pro, there is no issue like that. But there is another problem in our profile page. Have a look. 🙂 Link to comment Share on other sites More sharing options...
faridjilani Posted August 12, 2015 Share Posted August 12, 2015 I tried through my IPAD 4 and the button to browse and attach files for delivery in the “Deliver” window is missing from there as well! So far i have tried on 2 laptops and my IPAD. To no avail! Link to comment Share on other sites More sharing options...
fonthaunt Posted August 12, 2015 Share Posted August 12, 2015 Reply to @faridjilani:faridjilani said: ccording to my knowledge about the rules of fiverr, i cannot post any external links to clients. by dropbox, i am assuming its some external file storage service. correct me if i am wrong?In general you are right but there are exceptions. Here is one of the recent threads:http://forum.fiverr.com/discussion/72421/cant-upload-files-hoping-for-storiesexperience/p1OK, 4:30 am - sleep! 🙂 Link to comment Share on other sites More sharing options...
faridjilani Posted August 12, 2015 Share Posted August 12, 2015 What is really irresponsible, is the fact that fiverr support services have not informed any of their users about this major technical fault, nor have they put it up as a notice on the fiver website.This cannot be classified as a minor fault. It puts the work, credibility, funds and deadlines of all the users at risk. Link to comment Share on other sites More sharing options...
piperblue28 Posted August 13, 2015 Share Posted August 13, 2015 Me too. Everything was gone my dashboard, order page and all the message. I think It would be a technical problem of FIVERR Link to comment Share on other sites More sharing options...
mrtrevor Posted August 13, 2015 Share Posted August 13, 2015 Experiencing same thing here, all messages gone, I cannot access anything, account landing page looks half empty… Link to comment Share on other sites More sharing options...
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