classicmarking Posted August 12, 2015 Share Posted August 12, 2015 I recently paid a seller to convert PNG files to AI and EPS files. The seller completed the files and saved them as requested. When I attempt to download the files the only option is to save the files as PS files. I need to save themas AI and EPS files. Any suggestions would be appreciated! Link to comment Share on other sites More sharing options...
skydesigner Posted August 12, 2015 Share Posted August 12, 2015 So seller didnt deliver you AI and EPS ? Link to comment Share on other sites More sharing options...
twistedweb123 Posted August 12, 2015 Share Posted August 12, 2015 Do the attachments in the order state EPS and AI as the format? It’s possible your computer is trying to open them as PS files due to your default program settings.I recommend contacting customer support for assistance, as we can’t see your order info.Regards,Adam Link to comment Share on other sites More sharing options...
webexpert1313 Posted August 12, 2015 Share Posted August 12, 2015 if you have AI files then you can easily save in any format Link to comment Share on other sites More sharing options...
ilovenish Posted August 12, 2015 Share Posted August 12, 2015 This problem arise when you are using mac. Ask your seller to send Compressed folder. Link to comment Share on other sites More sharing options...
cirrusconsultin Posted November 11, 2015 Share Posted November 11, 2015 I’m experiencing the same issue. On the screen in our gig I see that .ai and .eps files have been uploaded. However, when I click to download they only come through as .ps files. Does anyone know how to fix this? Link to comment Share on other sites More sharing options...
cirrusconsultin Posted November 11, 2015 Share Posted November 11, 2015 Also, from the forum level it appears that there are 5 comments on this topic. However, I cannot see any of them. My apologies if there’s already a solution in the thread. I’m seeing nothing beyond the original post. Link to comment Share on other sites More sharing options...
merzap09 Posted December 7, 2015 Share Posted December 7, 2015 I’m seeing the same issue with my files. Anyone figure this out? Link to comment Share on other sites More sharing options...
designer_17 Posted December 11, 2015 Share Posted December 11, 2015 take the files in zip format from seller. Link to comment Share on other sites More sharing options...
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