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Negative Review


bilalkhaliddar
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My buyer has given me wrong negative review. Is there anyway I can contact fiver or report that review. The buyer placing orders for giving me negative reviews. The reason is I made his order and he asked me to deliver more things and promised me to pay me later. Now he is placing 5$ redundant orders and giving me worst rating with wrong reviews. Help required. I am a new seller and this rating is affecting my status.

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My experience with the help support its not very good ! One admin help me , remove the unfair review and rating … but the buyer come back and write again … when i go again to support to explain that … quess what ? another admin say : dosent meathers , dont remove nothing bla bla
So my advice be carefull before to ask help , can u have luck with one admin who understand and DO something , or u can have one situation when can lose your gig with all rating ! So u go with a little problem , and they give u more !
I know now alot guys will write how much help and how lovely its support … its just my case … i share it …

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Reply to @bilalkhaliddar: It was a one-time thing, thank goodness, and I did learn from the experience. My reviews have stayed positive since then since I know it is not easy to leave a trail of unsatisfied buyers behind…I think if you are a Top Rated Seller, you’ve going to deal with the occasional weirdo or disagreeable individual…and you do get to state your side of the story. Easier to be overlooked when you have an overwhelmingly good customer base overall. The gig I deleted at the time had only that 1 negative review so there was no issue in deleting it and going back to square one.

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When you delete a Gig, yes, the reviews that were written for that Gig also get deleted, BUT, that negative review STILL has impact on your overall average rating. So, if you have 2 ratings, one good and one negative, your overall average is going to be 50%. So, getting rid of the Gig is not necessarily going to help you this early in your career here. You learned a valuable lesson not to believe buyers when they claim they will pay later etc. If someone wants something bad enough, they can wait until they can pay. We sellers here are not offering services on credit.

If this particular buyer keeps ordering from you just to give you negative ratings, you need to keep canceling their order, and do your best to document what is going on with this buyer and contact Customer Service with all your proof that they are harassing you.

GG

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Reply to @bilalkhaliddar: I see that you now have yet another poor review so your rating is affected more seriously. Customer Support may or may not be able to help you. If I have a buyer that seems to be upset or is causing problems, I usually just offer them a refund before they even review the gig.

It’s not worth the money to me to have a very low rating. If I had hundreds of positive reviews already it would have less affect, but until then I go with the refund route. That usually ends it and the buyer doesn’t continue to buy gigs like this one is doing with you. Letting him review you twice more instead of refunding him first caused you more problems. Deleting the gig won’t do you much good since your overall rating will still be low. You could put your gigs on pause temporarily to keep that buyer from purchasing any more until you hear from CS, but that method and ups and downs.

Honestly, since your account is so new, I would first wait to see if Customer Support will help you and be very, very polite to them. If they decide not to remove the reviews, you could ask them to delete your account and ask them for permission to start a new account. It’s not hard to start over when you aren’t even level 1 yet. Just be sure not to create a new account without permission. It is against the rules to have two or more accounts at the same time.

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