Buyer wants to cancel the order after he said everything was perfect!

[gig_freak]

Hi Everybody,



For more then one year on fiverr, I never had this problem. I got the job done, the buyer said everything was perfect, and now after few days of being unresponsive he says, cancel the order or I would leave you negative feedback. I saw his webpage he already used my design. What would you suggest me to do?



Should I try to contact the support right away, or to try to reason with him?



Thanks

[ana2001]

hi @gig_freak

best thing to do is that you consult with fiverr custom support at fiverr.com/support

They will advise you what’s best in your case.

Regards
@ana2001

[gig_freak]

@ana2001 Thanks for the fast reply, I will definitely do that. 🙂

[emeraldawnn]

Def. contact CS and show them where he said the design was perfect and that he is actually using the design.

Then, let the buyer know that if you do cancel, he forfeits the right to use the design. If he continues to use it, send him a cease and desist letter and consider talking with the webmaster about the situation.

It seems, from your post, that he’s obviously trying to get to free work. Bear in mind that if he does a chargeback, he’ll get refunded (but then you can do the second thing I noted above).

Good luck!

[fonthaunt]

@emeraldawnn gave you good advice. In some cases you can also file a takedown against the person under the Digital Millennium Copyright Act so it doesn’t hurt to look into that. You can mention the DMCA to the buyer as well and at least it gets them thinking. Many think there are no possible consequences for this type of cancellation.

en.wikipedia.org

Digital Millennium Copyright Act

The Digital Millennium Copyright Act (DMCA) is a United States copyright law that implements two 1996 treaties of the World Intellectual Property Organization (WIPO). It criminalizes production and dissemination of technology, devices, or services intended to circumvent measures that control access to copyrighted works (commonly known as digital rights management or DRM). It also criminalizes the act of circumventing an access control, whether or not there is actual infringement of copyright itse...

[speedy876]

@emeraldawnn, Tremendous recommendation. CS would also be on top of this as long as you documented the messages where he confirmed everything was OK, and also get screenshots and the url of the page that the design was used.

@fonthaunt - That will definitely work, I knew someone who had to do the same thing for a similar issue.

All the best!

Regards,
Speedy876

[zafarfaheem]

It means the buyer is blackmailing you. You should have to contact with Fiverr Customer Care Service. Just click on Help from drop down menu or go to Fiverr.com/support
After do this login and write a message of your problem to Fiverr Team. Also provide the order number and screen shot of the order. Fiverr Team will check it and if you are at right, Fiverr team will mark that order as completed and remove the buyer.
Hope it’ll help 🙂