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Help! Buyer didn't read the description and ask for refund

designdecoder

By designdecoder
in Tips from Sellers

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designdecoder Newbie

designdecoder

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I have a gig that clearly described what the stock photos are about. I have no problem selling for years. Then, one guy didn’t read properly, asked for refund after receiving the photos. Now, I worry about he leaves bad reviews to ruin my score. Should I refund him after I already delivered? Thanks for help!

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mary1979 Newbie

mary1979

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If he leaves a bad review, cancellation will remove it and refund him. If it is not too much money, it might be better to cut your losses. A bad review hurts much more than losing a few bucks. Cancellation will mean that he can’t leave a bad review.

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Guest whiterealm

Guest whiterealm

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I would just cancel the transaction. I know, it’s a loss, but the bad feedback could be worse. Sometimes, in any type of business you have to give refunds.

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