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No download facility

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I’ve been trying to get hold of someone at fiverr for the last couple of days. I finally found an email: feedback@fiverr.com but no response to my request as yet. For some reason when I purchase a gig (video intros) there’s only the facility to view the video, not download it. It didn’t used to be like this. Can someone help me please - I’ve been on this for 3 days now and the seller isn’t getting back to me and neither is anyone at fiverr.


Sheriff’s Note: Off-Fiverr contact info is not allowed on the forum or in inbox messages.

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