elizabethmundu Posted March 31, 2013 Share Posted March 31, 2013 I have submitted a request for cancellation of order, after lapse of 48 hrs customer support team have not responded yet and now my buyer can cancel the order and I will get -ve rating for that. Suggestions are required by esteemed fiverr members.thanks Link to comment Share on other sites More sharing options...
adnagam Posted March 31, 2013 Share Posted March 31, 2013 Request a mutual cancellation on the order page itself and give customer support some time to respond to your request. They are working as quickly as humanly possible to get to all of our requests =) Link to comment Share on other sites More sharing options...
mescuvio Posted March 31, 2013 Share Posted March 31, 2013 If support is going to take this long all the time, there should be an option to freeze the gig status until the ticket is resolved. Link to comment Share on other sites More sharing options...
sly1539 Posted March 31, 2013 Share Posted March 31, 2013 Does Fiverr customer Support exist?All the do is respond to me wit an e-mail with a link that requires me to login but when I do that the Link does not recognize me I’d or password even tho I can login in to Fiver.com just fine sly1539 Link to comment Share on other sites More sharing options...
simonbeyond Posted April 10, 2013 Share Posted April 10, 2013 Usually fiverr support takes like 20 mins to respond but I’ve been waiting for 3 days for a response and there’s nothing yet. Not sure if they even got my requests or not 😦 Link to comment Share on other sites More sharing options...
simonbeyond Posted April 10, 2013 Share Posted April 10, 2013 Usually fiverr support takes like 20 mins to respond but I’ve been waiting for 3 days for a response and there’s nothing yet. Not sure if they even got my requests or not 😦 Link to comment Share on other sites More sharing options...
gt3themes Posted April 11, 2013 Share Posted April 11, 2013 They do not work as they should. I submitted the request about copyright infringement, one of the users is selling illegally product and got no response. Moreover, I used this forum to help me, and 2 posts of mine were simply removed without a prior notice.It looks like fiver does not act as it should do. Link to comment Share on other sites More sharing options...
gt3themes Posted April 11, 2013 Share Posted April 11, 2013 They do not work as they should. I submitted the request about copyright infringement, one of the users is selling illegally product and got no response. Moreover, I used this forum to help me, and 2 posts of mine were simply removed without a prior notice.It looks like fiver does not act as it should do. Link to comment Share on other sites More sharing options...
enrichsm Posted April 14, 2013 Share Posted April 14, 2013 hi, how do i get the fiverr customer to answer my question and submitted my request,but not answered.can anyone help with my request. Link to comment Share on other sites More sharing options...
enrichsm Posted April 14, 2013 Share Posted April 14, 2013 hi, how do i get the fiverr customer to answer my question and submitted my request,but not answered.can anyone help with my request. Link to comment Share on other sites More sharing options...
olgenius Posted May 14, 2013 Share Posted May 14, 2013 I’ve entered really common simple requests 5 days ago with no response. Am I doing something wrong? I just entered the requests on the home page on the right hand column under “Request Gigs”. They are both listed there under “My Requests”. The last times I’ve used Fiverr the responses were much faster, but that was last year… Link to comment Share on other sites More sharing options...
gugu10 Posted May 30, 2015 Share Posted May 30, 2015 Hi, I have been contacting fiverr support to let me withdraw my amount which is approx $400 and increasing day by day… but it’s been more than a month now I am not getting even a single reply to any of my query I generated.There was a dispute by a client, they said go back to him/her, i did exactly as said. Customer started abusing me on forum and elsewhere possible for him, fiverr companions dropped me messages about that, i reported. Fiverr support said give us 48 hours. Now it’s been more than two months to this actually, i am getting no reply to the thread and new queries… Are they alive? Link to comment Share on other sites More sharing options...
webexpert1313 Posted May 30, 2015 Share Posted May 30, 2015 Hello, Yes some time fiverr support team taken more time, its really painful, Support team needs to answer all request with in time period 🙂 Link to comment Share on other sites More sharing options...
lovisha2 Posted October 26, 2016 Share Posted October 26, 2016 Usually fiverr support takes like 20 mins to respond but I’ve been waiting for 3 days for a response and there’s nothing yet. Not sure if they even got my requests or not 🙁 Link to comment Share on other sites More sharing options...
webexpert1313 Posted December 22, 2016 Share Posted December 22, 2016 I am fully satisfied with fiverr support team, usually i will get reply from support team 6 to 12 hours, some time when fiverr support too busy with other ticket then its take almost 24 hour.i love support team. Thanks Link to comment Share on other sites More sharing options...
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