Buyer wanted Refund after getting Source file

[Guest creativetouch7]

Hello… fiverr Team,



I’m a New Seller on Fiverr.com! I Started July 2015 & I already order Created 45 in my first month. my account URL is… ! However, Today I face some Problem… Few Days Ago, I created a logo for this Buyer [FRAGGLESROCK] ! His order Number ( Order [FRAGGLESROCK] … & … Order [FRAGGLESROCK] ) He Purchase Source file option & also 3-5 Different concept option…! I already Sent him Everything! He Didn’t Purchase commercial License ( this Was not Available on my GIG Extra )! I can’t see any Option for this! that’s Why I added all about my Service on my GIG Descriptions. Now he asked me I need commercial License…!! He also Told me… I don’t care fiverr… if you don’t want to give me Commercial License file… I need Full Refund.



Please help me… I already Spend more time for him … & He got Everything ( source file ) from me …!!



Please… Waiting for your Responds…🙂



Sheriff’s Note: Please read the forum’s dos and donts - posting about, or directly calling another another seller/buyer is not allowed

[adde_1]

Contact Fiverr support and Create a Ticket there.

http://support.fiverr.com/hc/en-us/requests/new

[kay2809]

The fiverr team does not read forum posts.
If you had informed about the license before he purchased the gig then you can open a support ticket and the support may take your side.
Most of the people just don’t read your descriptions.
So just open a support ticket ASAP and wait for the support’s response.
Hopefully they will help.

[Guest creativetouch7]

I already done… Thanks to “Key2809”