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Is it Possible To Recover 99% Rating?


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Last 2 days have been tragic for me. A buyer left a negative feedback because I wasn’t doing illegal copyright infringement for him, sent him a refund, he didn’t respond, and order got auto cancelled, meanwhile I contacted support, and as usual they do not help the sellers, so that was a dead end. I was wondering, is there any way to recover 100% rating by getting good reviews? I have 1200 positive feedbacks and first neg review, I always thought that one should have atlesat 1 neg review margin after accumulating 1k feedbacks but that’s just a fairyland I live in.



Would love you guys’ input

Cheers

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Depending on how Fiverr rounds off their percentages, it is possible to eventually make it back to 100%. My analytics tell me that I have 1.3k positive reviews and 1 negative review, and my percentage is 100%.

That said, you really don’t need to worry about one negative review or a 99% on your profile. First of all, I’m not sure there’s a place where Fiverr displays our overall percentage anymore. There’s just the star score at the top of your profile page, and then each individual gig has its own five-star rating displayed. Plus, it’s not like anyone is going to see a 99% or a 4.9/5 star rating and think, “oh, well, this guy is the worst, better not work with him.” Especially if you use your review of that buyer to explain why they gave you a negative review, I don’t see how this would negatively impact you in any way.

In the future, I’d recommend not letting an order auto-cancel if the buyer has already left negative feedback. Why should they get their money back if they’re not even going to take the initiative to accept the cancellation, which takes exactly one second to do?

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99% is a very good rating. Focus on delivering quality work.

Tip- Keep a eye on cancellation request, if you notice inactivity of buyer, just cancel the request and wait for 1-2 days and do it again. This way buyer will have 7-8 days to review your request.

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Here are some tips for you

Dont Cancel the order unless you have discussed it because the review will remain on your profile

Customer Support is supportive to Sellers too but for that you need a strong case to present before them.
And lastly 99% is Awesome and the best thing about it is now it is not shown to buyer. All they can see is your 1303 Five Star review
I hope that helps

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Reply to @couthymedias: I’m not totally “up” on what makes a TRS and what doesn’t, but there’s nothing on the Levels page that says you have to have a perfect score. That would be ridiculous and statistically impossible. I frankly believe that the editors care more about customer service and community involvement than they would about a perfect score.

And let’s be honest–I’d bet that there are very few users here that actually have a true 100%. Newbie sellers that have exactly one 5-star review? Yes. But anyone who has even one 4.5 star review, among many other 5-star reviews doesn’t actually have a 100%. It’s a numbers game we can never hope to win at this point.

In general, I think us sellers need to stop obsessing so much over the scores. The majority of my ratings are from before the 5-star rating system, when getting and keeping a 100% was far, far easier than it is with this rating system, which I still believe to be unclear, arbitrary, and does not encourage buyers to actually leave us ratings. I’m trying to shift my mentality to the Amazon rating system. Would I buy something from an Amazon vendor that had a 94% or buy a product that had a 4.5 star rating? Heck yes, I would. I know this isn’t Amazon, but we have the same rating system now. As a dedicated reader of online reviews, it’s easy to tell the difference between a real review, from someone who knows the value of what they’ve gotten and someone who is just out for blood.

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