Help me, I lost 10$, why?

[kiku194]

I don’t understand. How I cancel order ? Why I lost 10$



https://www.fiverr.com/s2/a828578de2



(But today Support Fiverr reply me this order cancelled 🙂 10$ comeback my account).

[funkygfx]

There should be a mutual cancellation request if you placed the order.
If the seller declines the request, go to Customer Support and tell them the problem

[kiku194]

Reply to @funkygfx: If over 24 hours, I will lost 10$ ?

[funkygfx]

No, you have up to 14 days for completed orders to file for a cancellation.
Don’t worry, you will not lose your $10.
Just mark the gig as not completed/ask for modification until it’s canceled .

[kiku194]

Reply to @funkygfx: Is it right ?

[funkygfx]

Yeah, that works fine

[kiku194]

Reply to @funkygfx: I send a mail to Customer Support too, thank you so much ?

[kiku194]

I read: This order will be cancelled automatically in 2 days “unless the seller responds to your request”. @@ what ??

[Guest webexpert1313]

Reply to @kiku194: This is correct way to send mutual cancellation request for buyer and if buyer create any issue about cancellation then you can contact customer support team.

[kiku194]

Reply to @webexpert1313: but…

[kiku194]

Reply to @funkygfx: 😦 …

[funkygfx]

Reply to @kiku194: That’s good. Contact CS, you should get a refund if you don’t have the money returned to your balance already

[kiku194]

Reply to @funkygfx: Yes, I received mail of CS, they said :

Thanks for contacting us! We’re looking into your request (#1065102)

Generally all inquiries are answered in the order they are created. We are working hard to get back to you as quickly as possible to provide a considerate response.

Thanks for your patience,
The Fiverr Team

[Guest webexpert1313]

Reply to @kiku194: hello, that means your buyer was use unauthorised payment source or stolen card use for payment. when original payment holder file charge back then fiverr cancel order and close buyer account and money will be returned in original payment source.
Thanks

[sincere18]

Are you a buyer or the seller?

[kiku194]

Reply to @webexpert1313: Thanks.

[kiku194]

Reply to @sincere18: I’m seller, not order. But today Support Fiverr reply me this order cancelled 😃 10$ comeback my account.

[funkygfx]

Reply to @kiku194: Good job 🙂