kdbennett63 Posted March 25, 2013 Share Posted March 25, 2013 How do you handle buyers who purchase items but do not provide the necessary information to complete the order?For example: I have a gig which mails a letter. After they purchase it an email is sent requesting name, age and mailing address. What do you do when they do not provide the additional information?I’ve sent them each a follow-up notice every day but tomorrow is the delivery date so I’m not sure what to do now.Also, does this negatively impact my rating? (I’m new so I really don’t have a rating yet… but I’m working on it!)Thanks in advance for any advice you can provide. Link to comment Share on other sites More sharing options...
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