talethia Posted July 15, 2015 Share Posted July 15, 2015 I have been active for 30 days, have had 23 orders completed, have only 5 star ratings, and a cancellation rate of 4%.So why then am I not upgraded? I look at the level page, and it only has “30 days active” checked off. But nothing else?Do I need to contact Customer Support for this? Or does it take a few days to register? (My account hit 30 days yesterday)Sheriff’s Note: Resolved by original post author. If you have achieved all the steps needed for Levels and waited a few days, contact Customer Support. Link to comment Share on other sites More sharing options...
wantedhero Posted July 15, 2015 Share Posted July 15, 2015 I wish I knew this answer too–though mine is a bit weird!I’ve been here over a year, selling for just under 2 months, have done 63 gigs, with 18 more about to be ordered, a 99% positive rating, 38 Five Star reviews (wish more would rate me, but I guess some just won’t) with ZERO cancellations…and I can’t get to Level 2???I passed the 50 gigs long before the 2 month mark, with a perfect rating at the time–but no change?How come?Anyone know a reason this should be happening to use? Link to comment Share on other sites More sharing options...
talethia Posted July 16, 2015 Author Share Posted July 16, 2015 I contacted customer service and they fixed it. 🙂 Link to comment Share on other sites More sharing options...
fonthaunt Posted July 16, 2015 Share Posted July 16, 2015 Reply to @wantedhero: It can take up to a few days for your level to adjust. If it doesn’t happen after a week (once you’ve achieved all the Levels goals) then contact Customer Support. Also note: Your badge in the forums could take from hours to days to change even after you are promoted. Link to comment Share on other sites More sharing options...
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