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How to retrieve money from an unfinished unresponsive user

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I had bought a gig to design a logo which I got some of logos but they weren’t satisfactory and the user had the gig with unlimited revisions. So I was working with him trying to get it squared away but then all of a sudden I lost the ability to contact him. All I get is this message. "for privacy reasons, this user may not be contacted directly"

Anyway to retrieve my funds that I paid for job unfinished? Any help would be greatly appreciated.

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