sue_mcl Posted July 18, 2015 Share Posted July 18, 2015 Several times this week, I have responded to a message on an order or in my inbox and then I’ve gone back to the order thinking it is strange the client hasn’t gotten back to me yet and find my message just not there at all. At first I thought I was going mad and perhaps didn’t send it, but it has now been several times and I had a client say the same thing to me the other day - they thought they had sent me a message and were wondering why I hadn’t responded, when they went to the message thread, their message wasn’t there at all.Has this happened to anyone else? Link to comment Share on other sites More sharing options...
misscrystal Posted July 18, 2015 Share Posted July 18, 2015 Yes! I had to write to CS yesterday about it. Link to comment Share on other sites More sharing options...
sue_mcl Posted July 19, 2015 Author Share Posted July 19, 2015 I had the same thing happen with feedback yesterday too. I left feedback for two orders, then noticed it wasn’t there. So I did it again, and this morning, it wasn’t there again (but at least the reminder was gone) and then later today, the feedback finally showed up on my gig. Very weird!! Link to comment Share on other sites More sharing options...
catsquirrel Posted July 22, 2015 Share Posted July 22, 2015 Yes, it happened to me, too.A seller had sent me the deliverable, and neither her message nor the deliverable had gone through.I’d checked in with her because it seemed strange that I had heard nothing for a few weeks about an order that is quite a bit late. The lateness wasn’t a problem, but I was worried that something might have happened to her.This isn’t the first time I’ve bought gigs from the seller in question, and not hearing from her was very much out of character.Do you think I should contact CS? I’m worried that they might cancel the gig because it’s late, if I bring it to their attention. Link to comment Share on other sites More sharing options...
escape Posted July 22, 2015 Share Posted July 22, 2015 It was happening to me to. And i missed an order cause the buyer wanted an custom offer quickly. So when i saw the mess, i was 7 hours to late. Link to comment Share on other sites More sharing options...
emeraldawnn Posted July 23, 2015 Share Posted July 23, 2015 Yep… I just noticed it on one of my orders… I was asking a buyer a question. it posted but when I went to deliver the order because he hadn’t responded… I saw that my message was gone. ugh! Link to comment Share on other sites More sharing options...
misscrystal Posted July 23, 2015 Share Posted July 23, 2015 Yes it’s alarming because it appears that I never responded to a new order.I go to deliver the order, and see zero messages! My messages are gone.Update July 24: Customer Service is aware of the problem and working on it. Link to comment Share on other sites More sharing options...
catsquirrel Posted August 2, 2015 Share Posted August 2, 2015 Is there any news about this issue?It seems like it’s ongoing in my case. Some messages are getting through, but only some of them. Link to comment Share on other sites More sharing options...
ruslancer Posted August 2, 2015 Share Posted August 2, 2015 I lost several feedbacks from buyers like this. Also write sometimes messages to byers and find that they are gone. Link to comment Share on other sites More sharing options...
catsquirrel Posted August 6, 2015 Share Posted August 6, 2015 Reply to @catsquirrel: It’s been six weeks. I’ve given up and contacted CS (specifically requesting that they not cancel the order). We’ll see if anything comes of it. Link to comment Share on other sites More sharing options...
treesaver Posted August 6, 2015 Share Posted August 6, 2015 Yep, I ran into this little bug about a day ago. Was messaging with a customer and the conversation got very confusing. We both parted for the evening being very confused and the next day I saw some of my messages missing and some of his show up with time-stamps of when I was online looking at the screen the night before, refreshing the page. I submitted a ticket to CS. Communication is imperative for online business, I really hope this becomes top priority for the tech support. Link to comment Share on other sites More sharing options...
r3k0d3d Posted August 6, 2015 Share Posted August 6, 2015 Damn, wondering if my replies went through to potential buyers now? I did a “sample” gig for a potential buyer to see if they liked my work but haven’t heard anything back, not even a sorry it’s not what I’m after, which I am perfectly fine with, as long as I get some feedback! Link to comment Share on other sites More sharing options...
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