Help Please

[rachellouise]

I placed an order, I was told that I would get the work back in batches over 5 days. The 5 day deadline came and the seller marked the order as complete, with a message stating ‘mock delivery’ I have been patient and allowed extra time, in that space of time I have only received 3 photo’s back out of 43 and that was after the 5 days. Every day I get a message asking for a few more hours. The latest over 9 hours ago. I like to think myself as fair, this seller does good work. But I am worried at paying just under $100 if I leave it too long, I will be unable to get my money back, if he doesn’t deliver. It as now been 9 days, can anybody please confirm I have 10 days to cancel ? Many thanks.

[rachellouise]

Sorry I forgot to mention, I was told I would be sent the photo’s back in batches of 10 every 24hrs. I have been told several times the basic editing has been done. But still no evidence of this, the 3 that were sent after the deadline, are also incomplete.

[catwriter]

You have 13 days to cancel after the order was marked as complete. After that, you won’t be able to cancel or get a refund.

[rachellouise]

That’s great, thanks.

[rachellouise]

How much longer would you recommend i give him. I am trying to be fair, but I feel I am being giving excuses. Shame, as the seller was told this would be regular work, I had 4 other batches to send.

[catwriter]

I’m only a seller here, not a buyer, and I’m not sure what to recommend.

Keep in mind that the seller won’t necessarily agree to the cancellation; he might reject it, and the 13 days might pass. If he doesn’t accept the cancellation, you might have to contact Customer Support.

[rachellouise]

Thanks for your help.

[catwriter]

Good luck, and please let us know how it turned out! I’m sorry you have to go through this, this sort of behavior is really not typical for Fiverr.

[Guest seobookmarkbest]

In some cases, upselling result in a high level of refund.

Sometimes these disputes resulted in baned account.

We recommend that you purchase a $ 5 for business products.
So if the product is irrelevant, $ 5 will not be disputed.

[rachellouise]

Thanks, how do you actually contact customer support, I just seem to get sent around in circles, to articles, rather than speaking to anyone actually in customer support. Thanks

[bisouschouchou]

As a fiverr noob, I’d love to know how this is resolved.

Sorry you’re having this experience. Best of luck with quick resolution.