rachellouise Posted June 30, 2015 Share Posted June 30, 2015 I placed an order, I was told that I would get the work back in batches over 5 days. The 5 day deadline came and the seller marked the order as complete, with a message stating ‘mock delivery’ I have been patient and allowed extra time, in that space of time I have only received 3 photo’s back out of 43 and that was after the 5 days. Every day I get a message asking for a few more hours. The latest over 9 hours ago. I like to think myself as fair, this seller does good work. But I am worried at paying just under $100 if I leave it too long, I will be unable to get my money back, if he doesn’t deliver. It as now been 9 days, can anybody please confirm I have 10 days to cancel ? Many thanks. Link to comment Share on other sites More sharing options...
rachellouise Posted June 30, 2015 Author Share Posted June 30, 2015 Sorry I forgot to mention, I was told I would be sent the photo’s back in batches of 10 every 24hrs. I have been told several times the basic editing has been done. But still no evidence of this, the 3 that were sent after the deadline, are also incomplete. Link to comment Share on other sites More sharing options...
catwriter Posted June 30, 2015 Share Posted June 30, 2015 You have 13 days to cancel after the order was marked as complete. After that, you won’t be able to cancel or get a refund. Link to comment Share on other sites More sharing options...
rachellouise Posted June 30, 2015 Author Share Posted June 30, 2015 That’s great, thanks. Link to comment Share on other sites More sharing options...
rachellouise Posted June 30, 2015 Author Share Posted June 30, 2015 How much longer would you recommend i give him. I am trying to be fair, but I feel I am being giving excuses. Shame, as the seller was told this would be regular work, I had 4 other batches to send. Link to comment Share on other sites More sharing options...
catwriter Posted June 30, 2015 Share Posted June 30, 2015 I’m only a seller here, not a buyer, and I’m not sure what to recommend.Keep in mind that the seller won’t necessarily agree to the cancellation; he might reject it, and the 13 days might pass. If he doesn’t accept the cancellation, you might have to contact Customer Support. Link to comment Share on other sites More sharing options...
rachellouise Posted June 30, 2015 Author Share Posted June 30, 2015 Thanks for your help. Link to comment Share on other sites More sharing options...
catwriter Posted June 30, 2015 Share Posted June 30, 2015 Good luck, and please let us know how it turned out! I’m sorry you have to go through this, this sort of behavior is really not typical for Fiverr. Link to comment Share on other sites More sharing options...
seobookmarkbest Posted July 1, 2015 Share Posted July 1, 2015 In some cases, upselling result in a high level of refund.Sometimes these disputes resulted in baned account.We recommend that you purchase a $ 5 for business products.So if the product is irrelevant, $ 5 will not be disputed. Link to comment Share on other sites More sharing options...
rachellouise Posted July 12, 2015 Author Share Posted July 12, 2015 Thanks, how do you actually contact customer support, I just seem to get sent around in circles, to articles, rather than speaking to anyone actually in customer support. Thanks Link to comment Share on other sites More sharing options...
bisouschouchou Posted July 12, 2015 Share Posted July 12, 2015 As a fiverr noob, I’d love to know how this is resolved.Sorry you’re having this experience. Best of luck with quick resolution. Link to comment Share on other sites More sharing options...
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