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Yes, Customer Support is being slow!


Guest itsyourthing

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Guest itsyourthing

I’m hoping to save everyone a little time. 🙂



No, it’s not just you.



According to greyhound12, CS has been “experiencing a high volume of service requests” since March 8. They also state they are working 24/7 to get to everyone.



Try to be patient, and as a suggestion, if your issue isn’t legitimately urgent, don’t contact them. Give them a chance to get caught up.



[edit] I should also point out that sometime the actual reply emails from CS aren’t always coming through, but when the email for ‘support feedback’ arrives it will have the supposed initial reply in the body of the email. So be sure to thoroughly read all of each email from Fiverr.

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