Petition to remove 'Response Rate' [ARCHIVED]

[servicetier]

CS wrote me back saying I need to mark it as SPAM if I’m not going to respond to an e-mail. So, not responding is not a choice. You have to respond! Really?

What if it just has a ‘thumbs up’ emoji and a smiley face that the potential buyer has written indicating they’re happy with your answer? That’s not SPAM and doesn’t need a response. What’s so hard to understand about that?

[Guest tmth]

+1 for removing response rate!

Sellers should not be penalized for response rate - period. Get all the spammers off your platform first Fiverr.

[umerkhayam128]

Spot on, it should be removed or if they can not remove it make it somewhat accurate and better with no effects on our profile just a mere mention of response rate won’t hurt but the main point here is that it is messy because even if you reply within your usual time your response time lowers and then rises again, its just like some one has left it on autopilot for it to move down and rise again.

[Guest toughskin]

This is growing into beyond ridiculous… Throughout continued efforts to respond to every single message within 24 hours and my response rate steadily falls “according to my profile”… Getting fewer requests by in large and I’m at 88%, which should be 100% and surprise, customer support will not look into the error in their own reports when contacted, they just dump a message telling me how response rate works when I ask for them to look into the incorrect numbers.

I did not have a problem with this until I started to get orders and requests en masse. So I started to get orders, responded to everything (as I always have) within 24 hours… Now my visibility in Fiverr search is saturated by people who have less positive reviews than myself and fewer reviews.

RESPONSE RATE does not have anything to do with FIVERR PERFORMACE and how the Fiverr community merit’s my work (which my work is always praised). I think that you should not be deranked for what I can find in this thread to be fabricated response rates for all of those in here.

I do not think that this many people who have taken issue with this for over a year are all wrong and I definitely do not think that a response rate should factor into anything when the only thing that is happening is Fiverr forcing me to respond to every single last “tire-kicker” and spam on Fiverr. Fiverr get’s a great cut of my potential earnings. How about they use that money to beef up their spam system and weed out those who are just bargaining for the lowest price possible at every turn of their journey. I think that a disservice is being done to the customer base with the incorrect response rates and response rate in generally.

Am I missing anything?

[lbkcreative]

I have to agree! I continue to read and inquire about what goes into calculating the response rate on my account. Each time, I think I understand how to keep it high–in the green–but somehow, I can never keep on top of it. I respond to EVERY message within a day, including spam. And it always seems to drop. My other stats are very high. I hope this isn’t affecting my sales too much. I’d love to see this disappear from FIVERR.

[provoman]

Response Rate is BY FAR my biggest headache on Fiverr. Some messages are not meant to be replied to and are an annoyance to the other person when you do reply but if you don’t your rate goes down. Example - I just bought a gig and after leaving a tip I got a message saying “thank you”. The message even thanked me for my great communication. I read it in my email notification and moved on. 24 hours later my response rate goes down because I had not noticed that this message was not in the notification section like the rest of the conversation but in the In Box instead. Another example is spam - I can’t ignore it, I have to respond to it.

Please Fiverr - Fix the response rate to be a real representation of proper communication or, if you can’t do that, GET RID OF IT. Such a headache.

[mjakkerman]

Response Rate is BY FAR my biggest headache on Fiverr. Some messages are not meant to be replied to and are an annoyance to the other person when you do reply but if you don’t your rate goes down. Example - I just bought a gig and after leaving a tip I got a message saying “thank you”. The message even thanked me for my great communication. I read it in my email notification and moved on. 24 hours later my response rate goes down because I had not noticed that this message was not in the notification section like the rest of the conversation but in the In Box instead. Another example is spam - I can’t ignore it, I have to respond to it.

Please Fiverr - Fix the response rate to be a real representation of proper communication or, if you can’t do that, GET RID OF IT. Such a headache.

Or if they want to have a response rate, it should be possible to ‘dismiss’ a message in case no reply is necessary

[dtongsports]

Anyone having issues with their response rates dropping and you know for a fact that you have been replying as required/necessary, contact fiverr support and they can ‘refresh’ it for you which will then show an accurate #. I’ve had to do this twice this month as they’ve had errors with it. First time it dropped to 92% and after refresh went up to 99%.

Second time dropped to 95% and after refresh went back up to 98%. Which I still think is a bit off because I reply to 100% but it’s a better and closer representation of what it’s suppose to be… 😉

DTong

[misscrystal]

They should fix it to lighten the burden on customer support, aside from sellers annoyances at this.
It creates tremendous aggravation if you could add up the combined frustration of all the sellers and customer support having to deal with it.

[miiila]

I finally did contact them, after it dropped once more from 100 to 92 and then 86 percent, as I knew without doubt in this case that it only did so after I had a spam message that was already flagged when I logged in, and I reported the message.

A nice CS lady reacted really fast and did reset my rate, and also pasted me the usual info, and that I have to report such messages so they won´t affect the rate. Well, as I said, here and to CS in my ticket already initially, I had reported it and yet my rate had dropped, so I suppose it´s still a bug and they can´t do anything else than reset the rate when it hits people.
And yes, they still should try to fix it. 😕

[lbkcreative]

I couldn’t agree more! Sometimes, I feel like I spend more time worrying/monitoring my response rate than promoting my gigs. All of my other stats are great. And this is the ONLY issue I’ve had to contact customer service about (repeatedly).

Please remove it!!

[madebyabby]

For the sellers that live in an other time zone this responds rate is difficult to manage: can’t tell you how many times I get a message in the middle of the night! 👀