Invoice generation time 4 to 5 weeks - So Slow

[gansal]

I have to pay my business tax by this month end and Fiverr support says they need 4 to 5 weeks to giv eme invoices…Ideally the invoice should be ready as and when orders are placed without explicitly asking for it. Need to improve on this part.

Here is the reply I got

Jacky (Fiverr Customer Support)



Apr 5, 20:11



Hi there,



Thank you. Your request has been forwarded to the appropriate departments for review. Because this request is forwarded along for review, we will not reply to this ticket until the invoice is prepared, you are advised to submit a new request if you have any additional comments or concerns. Your patience is appreciated while we create your personalized invoice and we’ll attach it with our reply to this message as soon as it’s ready. This request may take 4-5 weeks to process due to a high volume of requests.



Regards,

Jacky - Fiverr Customer Support

[sincere18]

Are you a buyer or a seller?



Why do you need invoices from Fiverr?



If you are a seller you know how much you withdrew from your account, right?



Are you new to Fiverr?

[mjakkerman]

You can get invoices as a buyer. Actually, it also stopped me once from ordering. I am working for an NGO and on behalf of this NGO I wanted to order some editing services for one of our reports, as that was required by our funder. However, because of the processing time of the receipts, we were not able proceed, as the receipt would have been back to late. It should be very simple to write a script that makes receipts automatically, or that lets you make them.

[sincere18]

Reply to @mjakkerman: But isn’t the email that you receive after placing the order for Fiverr enough of a receipt? Or if you pay by paypal you get an email stating how much was paid, isn’t that also considered your receipt?

[mjakkerman]

No, in this particular case it wasn’t enough, as the amount of money spent would be above a certain threshold.

[sincere18]

Reply to @mjakkerman: but couldn’t you then simply print out all your orders you placed, or compile every email receipt and include those.



I can understand the NGO threshold and needing specifics for accounting, but I am wondering if Fiverr even does what you are wanting? That is why it is taking a long time so in the future if this is what you need then Fiverr might not be the right place to hire people from. Fiverr needs to be careful I am guessing about what kind of information they give out. ARe you expecting it to be different than the orders in your account?

[gansal]

@sincere18 I am asking invoices as a buyer and whatever workarounds you proposed dont work in my country. Plus not sure why you are defending so much…its my right to get a “proper” invoice for what i paid for.

[sincere18]

Reply to @gansal: I’m not “defending” anything, but you have invoices for each and every order you place.



Don’t you get the email saying “Thank you for your order” which has what gig you ordered from which seller? As well as an additional email from your payment method stating that $X has been paid?

[ster77]

I’m still waiting for my invoices sinds februari 2015! I always receive one invoice for each month and now I get 50, too late. I need 3 invoices, one for each month. I requested these on time, weeks before I needed them with proper explanation. They always give the wrong invoices (without VAT) and then you hear 2 weeks nothing anymore. They just closed the complaint and I reopened it for 12 times!! I want my invoices as issued before.

[sincere18]

Reply to @ster77: How long have you been getting monthly invoices from Fiverr? And did they always have VAT information on them? I didn’t think Fiverr actually gave invoices.



The new VAT laws are a whole different ballgame. But I thought that was for buying consumer products.

[topaz_muse]

Reply to @sincere18: Unfortunately so much has changed over the years and so many individuals have made it so bad for others that a simple email stating that such and such was done and paid isn’t enough any more.



Invoices shouldn’t take a long time to prepare and should be available at the ready.

[ster77]

Reply to @sincere18:

Everything went well until I filled in My VAT number. Now i’m waiting for 3 months for my invoices. I still don’t have them. After 3 weeks they answer giving you the wrong stuff. Than you have to wait again 3 weeks for a reply, again with the wrong stuff and again and again. I always received one invoice/month. Since I filled in VAT I have hugh problems. Still nothing correct

[Guest buycom]

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[sincere18]

Reply to @ster77: No, I meant how many months, or years have you been receiving monthly invoices from Fiverr?



Also, the VAT is a whole new thing for everyone here in the US. Are you expecting a break down of US vs. VAT countries in your invoice?

[ster77]

I was receiving invoices for 7 months without any problems and then it stopped. What has a breakdown of the US have to do with it?? If they tell me in 15 emails, that they going to send my invoices and I don’t receive them after 6 months? Ignore you or send previous invoices, Can I then conlude that fiverr has a breakdown? If they just tell me right away it is not possible, fine for me. Or if they are not ready yet, fine for me. If I have to remove my VAT and ask for manual invoices, fine for me. I just want a solution!

I would have searched for an other supplier in the mean time but they kept me waiting for months by saying that they will be send to me.

Maybe this is a whole new thing in America but also I and others had to prepare themselfs for the new rules. I did not come in one day

I filled in the Vat in my account. I do not receive automatic invoices. sometimes i get 3 but I made like 15 orders at least. 80% is missing. The VAT system does not work and I get now support.

[misscrystal]

What’s a VAT? Value added tax?