I have been robbed by a seller

[mika0000]

I have ordered a software development to a guy from India who took the money but didn’t deliver and didn’t respond anymore to my mails. What can I do? What is the procedure with Fieverr? How to get my reimbursement?

[mark74]

On the order tab click RESOLUTION CENTER and then REQUEST CANCELLATION.

When/If cancellation gets accepted, your money will be moved to your Fiverr account ready to be used for another order.



Please take a look at Fiverr TOS. Here’s some point you should be aware of:

• Processing fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover payment processing and administrative fees. The current fees assessed to the total purchase amount can be found here. When purchasing from your seller's balance (i.e. out of your earned revenues) or buyer's shopping balance (resulting from any credits or refunds) you will not be charged a processing fee. Funds returned to your balance from cancelled orders will not include processing fees paid.
  
• If you have funds in your account balance, either from your Shopping or available Revenue balance, it will be automatically applied to your next purchase, but only in the event that your balance covers the entire purchase amount.
  

[sincere18]

HOw much did you pay? And did you contact the seller before you ordered the gig? Was this a custom quoted job they were going to do for you?



Also, what date did you buy the gig, and how many days does the gig say it takes for delivery?

[logo_design_ace]

Eighter you go on the order page and go into resolution center and request cancelation or submit a ticket to customer suport and they will help you