Beware: Fiverr wont refund you if seller cancels

[jobrandis]

See terms of service. Seller cancelled order after some weeks. Now I have $80 in my account and can only use that money toward next purchase–which wont happen, don’t trust the system. Before doing business here, See if you can get a support email address or live help anywhere.

[ardicus]

It doesnt matter who cancels. All refunds come in the form of “credit” read the TOS

[Anna]

You get your refund but you have to spend it on Fiverr.com

[sincere18]

This is a problem as most buyers do not read the Terms of Service. It’s a bummer.



But why did your seller cancel an $80 gig? Something does not seem right about that. What happened? Did you contact the seller to ask questions before buying your gig?

[free2015]

I am going on my 3rd cancellation for the “driving traffic” gigs for I believe they are all a scam. They only get clicks for probably bots, for I have a site with links that are tracked and to see my site, you have to click that link. so if these sellers are sending real traffic they will click the link to continue and it’s ridiculous that I have only 2000 clicks and not one click to my site! So yes it’s a rip off.

[fonthaunt]

There is a form you can use for Customer Suppport anytime and they do answer though it’s not a large paid staff and you have to be a little patient. The email address is not that hard to get either, it’s support@fiverr.com but since I’m sure they get tons of emails and probably spam like anyone else does, I would go through the actual help system instead.



As far as your refund, though, you absolutely got one and if you had read the terms when you signed up you would have been prepared for the refund method. The terms of service aren’t hard to find either.

[fonthaunt]

Reply to @free2015: For traffic gigs you really have to use common sense before you pay for one. Sellers here are independent contractors and there are lots and lots of good ones. There are some who don’t tell the truth too, and Fiverr does try to take them down but people still try to make new ones.



Common sense would tell you that no one can find thousands or millions of people to go visit your site, read it, and click on your links. They may claim it, but of course it’s a bot. There are a few real traffic gigs but they offer small and reasonable numbers of visitors.



The best way to get traffic if you want to go through Fiverr is to use advertising or marketing gigs. People can blast you to their real followers on social media, you can buy cheap radio ads, people can advertise you on their YouTube videos or make you a video. Those are just a few of the ways you can get real traffic from honest people, but you aren’t going to find astronomical numbers for five dollars.

[willpower_hk]

@jobrandis, if you really want the money refunded as “real money”, there’s a secret trick, but it will absolutely cause your account to be banned as it’s completely against the Fiverr’s TOS. But I’m feeling that you may not come to Fiverr anymore, so it may work for you. Just escalate the issue to the transaction company (I assume it’s PayPal for you in this case), file a transaction dispute and explain why you would want the money refunded. There’s some chance you can get back the money.

[catwriter]

Have you tried contacting Customer Support and asking them to return your money to your payment provider?

[hollyashley]

So- I hired, then fired for basically what would be a breach of contract - no problem I got a bad deal… I’ll use fiver again, I just can’t figure out HOW TO USE MY BALANCE!!! grrrrrrr Frustrating!!! Why can’t it just go back into my paypal?

[sincere18]

Reply to @hollyashley: you can use your balance when you order a gig that is the same amount as your credit.



And the reason I am guessing the system is set up so that refunds do not automatically go back to paypal, is there would be too many fake orders, more than there are even now. Meaning someone would buy a gig, then when they are done say there is a problem with it and ask for a refund. Think about that for a minute. fiverr greatly cuts down on scammers trying to do something like that by making your refund go towards a credit.

[radugeorgescu]

Can you withdraw that amount to paypal ? 🙂

[elementsarms]

Yes unfortunately I’m accruing credit. IM hiring people from India and they YES YES YES me to death on understanding the project, disappear, take longer than agreed, deliver the wrong deliverable and then say "Sorry here’s your refund’



How the hell am I going to get what I need if this crap happens. I went thru 3 graphic designers on fiver so far and accruing credits.

[sincere18]

Reply to @elementsarms: Why do you keep doing that then? Do you buy based on seller reviews and ratings?



Why not try buying from a different country if you are experiencing the same results only from India? Someone whose native language is English.



Also, maybe there is too much confusion on understanding the project - what exactly are you trying to create that would need that much understanding?

[dickthewolf]

You can easily get the money back but fiverr would probably bann your account for it (which is why i think fiverr is stealing money). All you have to do is file a complaint with paypal and paypal will take all your funds out.

[gingerwriter]

Honestly, as a seller I would prefer Fiverr send cancelled “refunds” back to the payment provider as well. Right now I’m dealing with a buyer who’s ticked off they couldn’t get their funds back out of Fiverr after a failed order with another seller. I get to deal with their attitude and “issues” with Fiverr and will likely suffer the consequences down the line. All-in-all, its not a good policy and it makes a lot of buyers upset.



The only thing I could suggest is to read the ToS before signing up and accepting the responsibility if an order turns into utter chaos. There are a lot of amazing sellers on Fiverr, so don’t give up hope and use common sense when picking a seller.

[sincere18]

Reply to @gingerwriter: But that is the issue with buyer and Fiverr, it is not your fault if buyers do not read the ToS when they sign up for Fiverr. YOu need to politely say that to the buyer and have them contact Fiverr directly.



Why was the job cancelled to begin with? What was wrong?

[gingerwriter]

The order I am referring to has to do with a buyers dissatisfaction with another seller. The buyer chose me to “use up” the refund they received from another order. I was also informed by the buyer that the work she/he sent me is usually sent to another writer but they decided to go with me instead (yippie!) because the refunds were made to this account where they don’t order writing content from typically. There is no problem between us I just honestly wished they could use their old writer instead since I’m catching attitude about my turnaround time and so forth.



At this point, I’m just trying to make it through the order and hope in the meantime they use up their refund elsewhere.

[sincere18]

Reply to @gingerwriter: if a buyer is not satisifed with your turnaround time, why would they hire you to begin with? Don’t you have a standard delivery time on your gig? Why is the buyer hasseling you? Do a mutual gig cancellation if these buyers are not good and giving you attitude.



I would also be suspicious if a buyer is telling you that refunds don’t usually go to “this account” as you are only supposed to have one Fiverr account.

[gingerwriter]

Reply to @sincere18: I agree with what you’re saying. However, there are many other factors involved that I’d rather not go into on the forums, but yes mutual cancellation is sometimes best. In my situation I’m waiting it out, but I appreciate your concern and advice. I’m sure you’ll find me in the ranting pot if something goes awry. So far, things are calm I just caught some attitude which was unnecessary. The buyer has very little respect for what I do, and it’s obvious with her/him explaining the situation in the way she/he is.



Sometimes that’s just the way things are.

[fonthaunt]

Reply to @sincere18: I think @gingerwriter is saying that the buyer uses different freelance sites for a variety of services. The buyer is fussy because the ended up with a refund on Fiverr for something. Since they needed needed some content that they normally buy elsewhere they are “using up” the refund by having ginger write it here. They technically aren’t outright unhappy with ging but are just working out some angst by fussing about the differences between what they get get here vs. their “pet” writer elsewhere.



That’s how I took it and that @gingerwriter was offering an opinion about refunds, not asking for help with the fussy buyer. (If I’m wrong, sorry to jump in @gingerwriter.)

[gingerwriter]

Reply to @fonthaunt: You hit the nail on the head! I’m just venting my own frustration about the cancellation “return” policy as it has a tendency to create issues for sellers just as much as it does for buyers.