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PayPal Button is Greyed out!

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SO I have money in my fiverr account and everything i cleared and has been for about 15 days now. I want to withdraw my money but the PayPal button is Greyed out and the only option is have is the fiverr card!! I was reading online and apparently this has happened to A LOT of people! some of them said that they had close to 100$ on their account and never got it! I sent a request to support but was wanting to hear from others who might have had a similar issue?

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