amandavd Posted January 25, 2015 Share Posted January 25, 2015 Are you able to get a refund when an order is rejected? And can you get a refund if an order is cancelled? Link to comment Share on other sites More sharing options...
mark74 Posted January 26, 2015 Share Posted January 26, 2015 Technically an order goes into rejected status when the buyer clicks the ask for modification button; the seller must deliver the order again after the requested changes have been applied (if he can, if changes are valid, if buyer is not trying to abuse seller… and many other IFs).If the order goes too late buyer can ask to cancel it; order can gets cancelled also by mutual agreement (cancellation can be requested both from seller and buyer).In both cases buyer is refunded and the amount spent is transferred to Fiverr account as credit, ready to be used for another order only if the new order amount can be fully covered by it (check Fiverr TOS). Link to comment Share on other sites More sharing options...
frankygee Posted August 7, 2015 Share Posted August 7, 2015 Wow thanks for the useful info Mark.I almost cancelled my order thinking the seller had rejected my modification.Will send another message to prompt the seller. Link to comment Share on other sites More sharing options...
twistedweb123 Posted August 7, 2015 Share Posted August 7, 2015 Reply to @frankygee: Concern with that terminology from the buyer’s side is a valid issue you’ve raised there. I recommend posting within the “suggestion box” if you can think of better phrasing 🙂Regards,Adam Link to comment Share on other sites More sharing options...
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