msbooker Posted January 16, 2015 Share Posted January 16, 2015 I have not had a lot of cancellations but from my experience on Fiverr to date most cancellations appear to be a direct result of something the buyer did or didn’t do; and when this is the case those cancellations should not go against the seller.For example:buyers who ordered in error and then requested to cancel.buyers who do not purchase the correct quantity of gigs, or they place an order as a way of requesting a quote, and when they receive the actual price or quote they decide to go elsewhere and request the order be cancelled.buyers who do not provide the necessary information in order to start a gig and are not responsive to messages and as a result the order needs to be cancelled.In all three of these instances the cancellation was a result of something the buyer did or did not do and therefore should not count against the seller.I suggest that Fiverr add a ‘Reason’ drop down box that would need to be chosen when cancelling an order and that, depending on the reason selected, the cancellation would not be attributed to the Sellers cancel rate. Link to comment Share on other sites More sharing options...
ozzieuk Posted January 17, 2015 Share Posted January 17, 2015 All cancellation that are mutual. I.e you or the buyer agree do not have any detrimental effect on your account ratings.Read more on the Fiverr Blog: http://blog.fiverr.com/mutual-cancellations-longer-affect-seller-ratings/http://blog.fiverr.com/wp-content/themes/extranews/images/icons/social/e_light.pngHome - Official Fiverr Bloghttp://blog.fiverr.com Link to comment Share on other sites More sharing options...
msbooker Posted January 21, 2015 Author Share Posted January 21, 2015 Thank you for sharing that. Very good to know. Link to comment Share on other sites More sharing options...
mattkubinski Posted February 3, 2015 Share Posted February 3, 2015 The gig I offer is advertising on my podcast.I fulfilled an order (reading the buyers exact script, that they wrote) and delivered the work on time.Suddenly they cancel, and not only am I out the money, they got free promotion and it hurts my hard won good standing in the Fiverr community.I never even received a notification that anything was wrong or unsatisfactory with their delivery! Link to comment Share on other sites More sharing options...
mattkubinski Posted February 3, 2015 Share Posted February 3, 2015 Come to find out, the buyers account is no longer even active.Hey Fiverr, can we erase this cancellation from my account? Link to comment Share on other sites More sharing options...
mark74 Posted February 4, 2015 Share Posted February 4, 2015 Reply to @mattkubinski: Fiverr editors are not here on forum, so you’d better writing a ticket on Customer Support. Link to comment Share on other sites More sharing options...
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