jamescott Posted December 17, 2014 Share Posted December 17, 2014 My buyer ran into a bug accepting and paying for a custom price quote. Customer support is taking too long to resolve the issue, and now my buyer is claiming to go elsewhere for the work. arghhh!! extremely frustrating. We work so hard, and this opportunity comes along, and there is nothing I can do to help. You’d think that for an issue of that magnitude, we could get some extra attention?? Could someone PLEASE help?? Link to comment Share on other sites More sharing options...
mrproofreading Posted December 17, 2014 Share Posted December 17, 2014 You could try splitting the quote into two orders?Not sure if it would help, but it’s worth a try! 🙂 Link to comment Share on other sites More sharing options...
cybercube Posted December 17, 2014 Share Posted December 17, 2014 Hope CS will resolve it soon 🙂 Link to comment Share on other sites More sharing options...
jamescott Posted December 17, 2014 Author Share Posted December 17, 2014 CS contacted me and said we have to be patient. Well, at least I know they are working on it, and they have always done a great job in the past, so I’ll keep my fingers crossed and hope gpfor the best. Link to comment Share on other sites More sharing options...
alysmcdonough Posted December 18, 2014 Share Posted December 18, 2014 Does the system allow you to cancel the initial quote and do it again? Link to comment Share on other sites More sharing options...
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