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Download is not being complete what provided by client, how can I do?


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I suggest Resolution center>Initiate mutual cancellation. Explain the seller, both on the order page and in the mutual cancellation field, that you don’t want to cancel, but can’t proceed because you can’t download his file. The client will get the message in his inbox. If he doesn’t respond, the order will be cancelled, he will be refunded, and you won’t get a bad rating for being late. If he responds and finds a way to send you the file, you can do the work.

Good luck!

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