Negative Feedback After Order Completed

[dreaminaday]

I received my first negative feedback after I delivered an order and ask the buyer whether there is anything she would like me to change. She completed the order and left negative review. I messaged the buyer to ask if there is anything that we can do in order to improve her experience with us, but nothing worked. So recently I wrote that we can refund her money if she agrees. She agreed.



My question is, if I do mutual cancellation and she accepts it, will that remove negative feedback?



or should she initiate mutual cancellation in order to remove the feedback?



Thank you

[dreaminaday]

Great. That is really good to know because 1 negative review can break your business. Wasn’t sure how it worked. I told buyer to request cancellation and I hope it will remove negative feedback.



Thank you so much kjblynx!

[dreaminaday]

She doesn’t have an option to request mutual cancellation. She only has:



"remove / replace your feedback or you can contact the Fiverr Support humans for any other issue."



What should I do?

[dreaminaday]

It worked when I submitted cancellation 🙂

[fastcopywriter]

It’s hard when that happens, specially when you have a satisfaction guaranteed policy. Don’t let it get to you, the truth is some people don’t know how to use Fiverr.