Question about Fiverr's off-site contact rule

[ghanes14]

Hi,



So I’ve been on here for almost 3 years, I often get that dreaded message “can we talk via messenger, s***e or Phone?” which I instantly respond “It is against Fiverr policy to contact off site, but do my best to respond quickly.”.



However, someone I’ve out sourced work to in the past signed up for Fiverr a few months ago. I’ve placed a few orders with him since he signed up to help get him used to how Fiverr works. How would this fall under the Fiverr ToS since we’ve previously worked together on projects?



Do I need to contact Fiverr support and let them know, if so what type of support ticket would it be?



Regards,

Billy

[jonbaas]

I would recommend just letting that other person know of Fiverr’s communication policy, and make sure he’s aware that when you’re working on a gig for him, you have to communicate about the completion of that gig within the order page thread. 🙂

[michelltech]

Exactly, let CS know, and your all good, it will be noted and pushed in. Also, you can be given permission to use s***e and or comm’s under certain situations.



Best Regards,

MichellTech (Rob)

Best In The Business!

Come’on, Buy A Gig Already! You Know You Want Too…!

---

http://fiverrlive.com/mtechfvrico1.gif

MichellTech

Your First Stop on Fiverr.com!

[mrproofreading]

Communication and connecting with fellow SELLERS away from fiverr is absolutely fine. In fact, it was encouraged by the staff I spoke to at the fiverr London event, as it creates a tighter community.

[Guest eclients]

Thanks for the info guys. I have been wondering this a lot myself. Sort of the same situation. I knew them before they became a Fiverr member. The person kept sending me emails with questions etc and I finally just kept telling them enough times they got it through their skull that I could only talk to them through Fiverr about Gigs.

[ghanes14]

Thanks for all the replies, I will contact Fiverr and let them know just to be on the safe side. 🙂