steviezmt Posted November 15, 2014 Share Posted November 15, 2014 I have a buyer who has tried multiple times to upload a Word document, but I see nothing on my end. I have had no issues receiving Word files from other buyers. Does anyone have any idea what the problem could be on the buyer’s end, or an alternate suggestion for receiving the file since email is prohibited?The buyer has been trying to attach it via the conversation option, not the option after ordering a gig, which has worked fine for me so far and the way I have received all my jobs. The gig has not actually been ordered yet because the buyer wanted me to look over the size of the job first. Link to comment Share on other sites More sharing options...
rocks_design Posted November 15, 2014 Share Posted November 15, 2014 Please tell buyer to clear the cache and browser cookies first. After that tell buyer to try again. If isn’t work try to uploaded through dropbox, email or other communication or file sharing method. Link to comment Share on other sites More sharing options...
steviezmt Posted November 15, 2014 Author Share Posted November 15, 2014 x Link to comment Share on other sites More sharing options...
steviezmt Posted November 15, 2014 Author Share Posted November 15, 2014 Reply to @rocks_design: Thank you, I will do that. I thought communicating via email was prohibited? Link to comment Share on other sites More sharing options...
catwriter Posted November 15, 2014 Share Posted November 15, 2014 Communicating via email is prohibited, but he could upload to dropbox and send you the link. Or, if possible, he could try scanning the text and attaching a jpeg, that’s how one buyer who had a similar problem when sending Word document to me solved it. Link to comment Share on other sites More sharing options...
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