swepride Posted November 10, 2014 Share Posted November 10, 2014 I bought a GIG for $546,00 USD (all extra things etc)…After payment (PayPal) Nothing shows up after I made the payment…It’s says something like “We are working on it, we will email you shortly” This was 2 days ago… and still nothing have happen, i contacted the seller and he doesn’t see anything, so he told me to make a forum thread and contact their support.HAVE FIVERR STOLEN MY MONEY?And its have been charged from my PayPal and on my Fiverr account under > “My orders, Payments” it doesnt show the $546 USD…? Link to comment Share on other sites More sharing options...
russflex Posted November 10, 2014 Share Posted November 10, 2014 Contact Fiverr support. Worst case scenario is you file a paypal complaint. Link to comment Share on other sites More sharing options...
swepride Posted November 10, 2014 Author Share Posted November 10, 2014 I “Submit a request” to Fiverr about this. But no answer for 2 days. Maybe I need to make an dispute… Link to comment Share on other sites More sharing options...
m2webs Posted November 10, 2014 Share Posted November 10, 2014 As I know you can dispute with paypal until 40 days passed so no hurry with that. And as new member you could wait couple of days for customer support so you can wait a few days more. Link to comment Share on other sites More sharing options...
landongrace Posted November 10, 2014 Share Posted November 10, 2014 I have had clients that missed the confirmation email to confirm the payment. The gig won’t start until the link in the email from fiverr is clicked to confirm the order. Start a help ticket. Link to comment Share on other sites More sharing options...
linushf Posted November 10, 2014 Share Posted November 10, 2014 Reply to @landongrace: I have checked my Fiverr email and the PayPal email and I can’t find nothing like a “confirmation email”. I’m still waiting for them to answer my ticket. Link to comment Share on other sites More sharing options...
catwriter Posted November 10, 2014 Share Posted November 10, 2014 Reply to @swepride: They can be slow with their response.Keep in mind that starting a dispute through PayPal would get your Fiverr account temporarily disabled, and possibly banned. Link to comment Share on other sites More sharing options...
freelancemm Posted November 12, 2014 Share Posted November 12, 2014 . Link to comment Share on other sites More sharing options...
tylerullery Posted November 29, 2014 Share Posted November 29, 2014 Customer support is very slow at responding hold tight. Worst case file a dispute through paypal than make a new account on fiverr. Link to comment Share on other sites More sharing options...
ilovecustomers Posted November 30, 2014 Share Posted November 30, 2014 its good to have a noob account banned then loose 5xxxx usd Link to comment Share on other sites More sharing options...
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