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10 days - still no money from Fiverr - Is it normal


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Can someone help me understand how Fiverr Payment system works and why there is no Contact Us option on Fiverr?

I withdraw $480 over 10 days ago to my Indian Bank account (that is linked to Fiverr) on 29th Sep, till date there is no sign of money and no news from Fiverr.

What can I do?

Is this normal, has any one faced sames issues?

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