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[Resolved] Failed Withdrawals


kim_talented

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Anyone else having an issue where they try to withdraw funds to Paypal and it says Failed instead of Success?

I’ve withdrawn funds from Fiverr several times and it was always successful. Now, it says Failed and I can’t understand why.

Along with saying Failed, it also gives the message 'Withdrawal failed. Funds restored to your account '. The funds are not showing in my Fiverr balance. It’s not showing on my Paypal account. In fact, Paypal doesn’t seem aware of any recent payments from Fiverr to my account with them.

Further more, the ‘Upcoming Payments’ seems to have increased by the exact amount that I tried to withdraw.



I tried to withdraw funds February 1st and to date, Nothing!

I’m currently awaiting feedback from Fiverr Support - just wanted to know if anyone else is getting this issue and how they handled it.

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This is interesting. I just tried the withdrawal for $4 which showed on my Fiverr balance. This was successful. $3.92 showed on my Paypal account. It took less than 1 minute for the transfer. This proves that all is well with Paypal. There are no restrictions barring payment with them.



The other larger withdrawal I sent February 1st is still missing; its not anywhere on my Paypal account. It’s not in my Fiverr balance to withdraw. It seems to have been added in with ‘Upcoming Payments’ as I mentioned above. This all points to a bug in Fiverr and its really frustrating. I don’t feel like working on jobs anymore; like wasting time for I don’t know if I’ll get paid for all my hard work.

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  • 4 weeks later...

Same to me. I tried to withdraw $11 from my fiver account and it says “Withdrawal failed. Funds restored to your account”. I got in touch with fiverr customer care, I was told to contact paypal… I have contacted Paypal but no reply yet. In my case the money was returned successfully to fiver revenue balance. What is going on with both parties ? Fiverr and Paypal?? Anyone else having same prob ?

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  • 4 weeks later...

Wow, I hope I never have to face that kind of problem. That would be very frustrating.



Seems like these days Customer Support is having a big wave of tickets, so I would have to wait for days for a possible solution.



Actually I submitted a ticket last Thursday and I am still waiting for customer Support to reply.



With Customer Support being so busy these days, it is very scary to have any kind if trouble.



I don’t know what is going on exactly with Customer Support these days, but I hope they return to normality soon. Right now we are on our own. That’s very scary. :-S



Best Of Luck.

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I can confirm that Customer Support do reply. They finally replied to my ticket after 4 days of waiting though. I know that’s a lot, but at least we can still count on them.



So, if you are having this issue withdrawing your money, contact Customer Support and wait until they reply. They will help you. 😉



I didn’t have this problem though, but I wanted to let you know that sooner or later Customer Support will get to you. 🙂



Best Of Luck.

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I am having this issue AGAIN. I reported to Fiverr that my withdrawals failed 25 days ago. Still waiting on a resolve.



When the withdrawals failed, the revenue balance dropped to 0 and the ‘Upcoming Payments’ increased by the amount I tried to withdraw.



Since then, I changed the Paypal email account. Some other funds cleared and I was able to complete a successful withdrawal.



Now, withdrawal balance is 0 and the funds from the 2 previous failures are still somehow tied up in ‘Upcoming Payments’.



I don’t know what to do. I was depending on that money to meet other commitments. Thinking about quitting Fiverr.



Kim

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I am having this issue AGAIN. I reported to Fiverr that my withdrawals failed 25 days ago. Still waiting on a resolve.



When the withdrawals failed, the revenue balance dropped to 0 and the ‘Upcoming Payments’ increased by the amount I tried to withdraw.



Since then, I changed the Paypal email account. Some other funds cleared and I was able to complete a successful withdrawal.



Now, withdrawal balance is 0 and the funds from the 2 previous failures are still somehow tied up in ‘Upcoming Payments’.



I don’t know what to do. I was depending on that money to meet other commitments. Thinking about quitting Fiverr.



Kim

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Reply to @kim_talented: WOW! That’s a long time. I have been experiencing it for the last 6 days. I can’t imagine how frustrating this must be for you. I would like to withdraw my available funds but cannot. Some people did get their button fixed though. The sad thing is we have no recourse.

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Reply to @kim_talented: WOW! That’s a long time. I have been experiencing it for the last 6 days. I can’t imagine how frustrating this must be for you. I would like to withdraw my available funds but cannot. Some people did get their button fixed though. The sad thing is we have no recourse.

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