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I'm based in the US, and trying to buy from a US buyer, and I get this message when I go to their profile: 

Unfortunately this freelancer doesn't meet the standards for selling in the EU. If you are not based in the EU, you can update your 

I go to my profile, and there is nothing to update? 

I try chat support and the AI support is useless of course. How can I fix this so i can actually use the service? 

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