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Hello Fiverr Community,

I’ve been using Fiverr for quite some time and have always had good experiences with the Support Team. In the past, I usually received responses to my support tickets within 5-12 hours, sometimes even faster. However, this time, I’ve been waiting for almost 3 days without any response.

I’m not sure if this is a general issue with the support system or if it’s specific to my ticket. Has anyone else noticed a delay in response times recently?

I’m curious to know if there’s been any change to the support process or if I should just wait longer. If you’ve faced similar delays before, how long did it take for your issue to be resolved?

Looking forward to your thoughts and experiences! Thank you

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5 answers to this question

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Posted

Hello @samratbiswas872 

Please know that your ticket is open, and our Customer Support is actively working on it. Due to a high volume of inquiries, there may be a slight delay in response but we kindly ask for your patience as we address your concern. We apologize for any inconvenience this may have caused. Rest assured, someone will be in touch with you soon.

To help us manage requests more efficiently, please refrain from opening additional tickets, as it will be difficult to keep up with multiple requests.

We appreciate your understanding and patience.

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Posted
3 hours ago, samratbiswas872 said:

In the past, I usually received responses to my support tickets within 5-12 hours, sometimes even faster. However, this time, I’ve been waiting for almost 3 days without any response.

If you check the forum, you see a loot of opeople have identity verification problems right now. And since it's mandatory get verified or you'll lose exposure to European customers.. there are literally thousands and thousands of people, if not over 100k people trying to get verified that most likely ran into issues. I verified myself early on and still had to wait a few hours, even with Seller Plus Premium. 

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Posted

Hello Lena,

I’m facing a serious issue with one of my ongoing orders, and I’d really appreciate your advice or help.

Here’s the situation:
I’ve been working with a client on a two-milestone project. The first milestone was successfully completed and delivered within 15 days. However, the client now wants to cancel the second milestone (which hasn’t started yet) before accepting the first milestone delivery.

The problem is that I don’t see an option to cancel the second milestone on my end. I reached out to Fiverr Support 3 days ago, explained the situation in detail, and provided all the necessary screenshots and order details. However, I haven’t received a response yet.

Now, the delivery time shows as "2 days late" even though I delivered the work for the first milestone on time. This delay is affecting my profile negatively, and I’m worried about the impact on my ratings.

I received a generic reply saying there might be delays due to high support volume, but this issue is urgent as it directly affects my profile.

Has anyone faced a similar issue before? Is there any other way I can escalate this matter to Fiverr Support or get it resolved faster? I’m feeling stuck because the client is also waiting for this to be resolved.

Any insights or advice would mean a lot. Thank you!image.png.f8c89c61eb1a5c2d46496cbe74d2df20.pngimage.png.c031877ba6cf77857657af0ebb58d24c.png

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Posted
5 minutes ago, samratbiswas872 said:

This delay is affecting my profile negatively, and I’m worried about the impact on my ratings.

Don't make false assumptions. You're a level 2 seller, you should know better!!

And support response times are longer for non-seller plus members, so you need to wait. And most likely, they will ask you to resolve the issue amicably with the buyer. 

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Posted
1 hour ago, samratbiswas872 said:

Hello Lena,

I’m facing a serious issue with one of my ongoing orders, and I’d really appreciate your advice or help.

Here’s the situation:
I’ve been working with a client on a two-milestone project. The first milestone was successfully completed and delivered within 15 days. However, the client now wants to cancel the second milestone (which hasn’t started yet) before accepting the first milestone delivery.

The problem is that I don’t see an option to cancel the second milestone on my end. I reached out to Fiverr Support 3 days ago, explained the situation in detail, and provided all the necessary screenshots and order details. However, I haven’t received a response yet.

Now, the delivery time shows as "2 days late" even though I delivered the work for the first milestone on time. This delay is affecting my profile negatively, and I’m worried about the impact on my ratings.

I received a generic reply saying there might be delays due to high support volume, but this issue is urgent as it directly affects my profile.

Has anyone faced a similar issue before? Is there any other way I can escalate this matter to Fiverr Support or get it resolved faster? I’m feeling stuck because the client is also waiting for this to be resolved.

Any insights or advice would mean a lot. Thank you!image.png.f8c89c61eb1a5c2d46496cbe74d2df20.pngimage.png.c031877ba6cf77857657af0ebb58d24c.png

If the second milestone hasn't started yet, it won't be canceled because the client hasn't paid for it. After completing the first milestone, tell the client not to pay for the second milestone.

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