Kesha Posted January 21 Posted January 21 Hi all! We understand that some of you have experienced issues with the verification process, so we want to share a few important updates to help clarify things: Verification Timeout If you started the process and didn’t complete it within 24 hours, your session may have timed out. A fix is on the way and will be available in the next few days. Once ready, you’ll automatically receive another opportunity to complete the process. What to do now: If this affects you, please contact Customer Support, and they’ll help you get another attempt. Verification Eligibility If the verification wasn’t successfully completed, your account might have been marked as ineligible, and your services temporarily suspended. Once the process is approved, your eligibility will be restored. Photo and ID Verification Issues We’re working to improve the process for ID and photo verification as some freelancers have faced challenges. Updates are coming soon, and Customer Support can assist in the meantime if needed. We truly understand how important it is for you to have your profile verified, and we genuinely appreciate your feedback on the issues you've encountered. Your insights are invaluable in helping us improve our system and resolve any current challenges. 34 2 2 1
virtuoso_ca Posted January 21 Posted January 21 1 hour ago, Kesha said: Hi all! We understand that some of you have experienced issues with the verification process, so we want to share a few important updates to help clarify things: Verification Timeout If you started the process and didn’t complete it within 24 hours, your session may have timed out. A fix is on the way and will be available in the next few days. Once ready, you’ll automatically receive another opportunity to complete the process. What to do now: If this affects you, please contact Customer Support, and they’ll help you get another attempt. Verification Eligibility If the verification wasn’t successfully completed, your account might have been marked as ineligible, and your services temporarily suspended. Once the process is approved, your eligibility will be restored. Photo and ID Verification Issues We’re working to improve the process for ID and photo verification as some freelancers have faced challenges. Updates are coming soon, and Customer Support can assist in the meantime if needed. We truly understand how important it is for you to have your profile verified, and we genuinely appreciate your feedback on the issues you've encountered. Your insights are invaluable in helping us improve our system and resolve any current challenges. @Kesha thanks for the updates. 20
shahidul_biz Posted January 21 Posted January 21 It's great to inform us about the verification process. Thanks for the updates! 18
domuh_ Posted January 21 Posted January 21 @Kesha Thanks for the update, but what about those accounts that has done the verification by selecting outside of primary job and now in the settings got the notification that all are set. But waiting for the update from the support team, neither got the gigs reinstated neither got the option to send out custom offers, its been 7 days straight that hasn't got the update on the support ticket ##12755101. Could you please check for us, it will be a huge relief, if you guys need anything further, you could inform us but atleast we need the update. Its been quite stressful days as its hurting me both mentally & financially. 14
madhuryadutta Posted January 22 Posted January 22 (edited) Hi @Kesha , Ticket id #12754834 I did the second attempt , selected "Outside of my primary job or profession" .I got the following message - "You’re all set" . (In the profile page also its showing like this) But my gigs are not live yet ,and I am not able to access the seller related features , instead i am getting an message - "This page is available only to approved Fiverr sellers", screenshot attached bellow Please look into it . Thanks Edited January 22 by madhuryadutta 10 1 5
rawque_gulia Posted January 22 Posted January 22 26 minutes ago, madhuryadutta said: I did the second attempt , selected "Outside of my primary job or profession" .I got the following message - "You’re all set" . (In the profile page also its showing like this) You're not verified yet even if you see "you're all set". It's a glitch (that I also faced). I experienced the same issue. When my verification failed, it still said "you're all set" (when I tried again). After contacting customer support, they confirmed I was still unverified and provided other options. 15 1
katakatica Posted January 22 Posted January 22 15 hours ago, Kesha said: Hi all! We understand that some of you have experienced issues with the verification process, so we want to share a few important updates to help clarify things: Verification Timeout If you started the process and didn’t complete it within 24 hours, your session may have timed out. A fix is on the way and will be available in the next few days. Once ready, you’ll automatically receive another opportunity to complete the process. What to do now: If this affects you, please contact Customer Support, and they’ll help you get another attempt. Verification Eligibility If the verification wasn’t successfully completed, your account might have been marked as ineligible, and your services temporarily suspended. Once the process is approved, your eligibility will be restored. Photo and ID Verification Issues We’re working to improve the process for ID and photo verification as some freelancers have faced challenges. Updates are coming soon, and Customer Support can assist in the meantime if needed. We truly understand how important it is for you to have your profile verified, and we genuinely appreciate your feedback on the issues you've encountered. Your insights are invaluable in helping us improve our system and resolve any current challenges. I hate to be that person but there's been constant issues with verification since the summer. Half a year. I know that you're just relaying this message and I appreciate what you do, but is it really normal for a site this big not to figure out something like this? Losing access to one's profile for a glitch like this isn't just a small bug like certain notifications not coming through (or other small things.) It could impact so many things. This needs to have been pripritised to be fixed the first time it happened! I know it's tricky. I work with games enough to have a very basic understanding of softwares but... It's scary I suppose that doing the right thing and also not doing the right thing can get you in trouble. I was able to be verified this time with no issues though (I waited it out!) but that should be the norm. (I know it's not necessarily a bug or glitch but a mixture of issues but still.) 10 6 1
sarmadsiddiqui9 Posted January 22 Posted January 22 23 minutes ago, katakatica said: I hate to be that person but there's been constant issues with verification since the summer. Half a year. I know that you're just relaying this message and I appreciate what you do, but is it really normal for a site this big not to figure out something like this? Losing access to one's profile for a glitch like this isn't just a small bug like certain notifications not coming through (or other small things.) It could impact so many things. This needs to have been pripritised to be fixed the first time it happened! I know it's tricky. I work with games enough to have a very basic understanding of softwares but... It's scary I suppose that doing the right thing and also not doing the right thing can get you in trouble. I was able to be verified this time with no issues though (I waited it out!) but that should be the norm. (I know it's not necessarily a bug or glitch but a mixture of issues but still.) Exactly, the services should not be suspended if the verification attempt fails, and fixing this issue should be prioritized. 12
mateopalladino Posted January 22 Posted January 22 7 hours ago, sarmadsiddiqui9 said: Exactly, the services should not be suspended if the verification attempt fails, and fixing this issue should be prioritized. I agree ☝️ My account has been suspended for nine days now...I would appreciate some help from CS. My ticket is (#12760590) 10
ghraphicexpert4 Posted January 23 Posted January 23 When I add my id and selfi then I got notification from fiverr its says your verification was field and your account will restricted in 14 days contact the customer support. Let me know how I can save my account 9
Kesha Posted January 24 Author Posted January 24 On 1/23/2025 at 9:21 AM, ghraphicexpert4 said: When I add my id and selfi then I got notification from fiverr its says your verification was field and your account will restricted in 14 days contact the customer support. Let me know how I can save my account Hi! Please contact CS as prompted. They will be happy to assist you with next steps. 9
huzaifa_nadeem Posted January 24 Posted January 24 When I tried to upload my ID (it's 100% original) and in a clear daylight but due to some technical glitch, it didn't recognize and failed to verify. My seller profile got restricted and all gigs disappeared. I reached out to customer support but they didn't reply and it's been more than 24 hours. My ticket number is #12807321 Can you please help me resolve this issue? @Kesha 9 1
parulii_khatun Posted January 25 Posted January 25 On 1/22/2025 at 12:16 AM, Kesha said: Hi all! We understand that some of you have experienced issues with the verification process, so we want to share a few important updates to help clarify things: Verification Timeout If you started the process and didn’t complete it within 24 hours, your session may have timed out. A fix is on the way and will be available in the next few days. Once ready, you’ll automatically receive another opportunity to complete the process. What to do now: If this affects you, please contact Customer Support, and they’ll help you get another attempt. Verification Eligibility If the verification wasn’t successfully completed, your account might have been marked as ineligible, and your services temporarily suspended. Once the process is approved, your eligibility will be restored. Photo and ID Verification Issues We’re working to improve the process for ID and photo verification as some freelancers have faced challenges. Updates are coming soon, and Customer Support can assist in the meantime if needed. We truly understand how important it is for you to have your profile verified, and we genuinely appreciate your feedback on the issues you've encountered. Your insights are invaluable in helping us improve our system and resolve any current challenges. Thanks for update 7
ghraphicexpert4 Posted January 25 Posted January 25 20 hours ago, Kesha said: Hi! Please contact CS as prompted. They will be happy to assist you with next steps. I contact the CS but my ticket is still open. Can you help me please I am so worried 8
kami_filler Posted January 25 Posted January 25 On 1/21/2025 at 11:16 PM, Kesha said: Hi all! We understand that some of you have experienced issues with the verification process, so we want to share a few important updates to help clarify things: We have three options: 1) Registered, 2) Not Registered, and 3) Registered and Have a Team. But what if someone has a team but is not registered yet? 7
arifursdev Posted January 26 Posted January 26 Great! Let's hold off on the verification until they resolve the issues. If the verification fails, it will automatically restrict your account. I'm sure, Level 1,2 and Top Level sellers are not uploading fake documents and getting restricted. 5
sritydm01 Posted January 26 Posted January 26 Thank you for telling us that update . I wish they will fix the issue soon. 3
amlansarkar Posted January 27 Posted January 27 I faced the same issue and contacted Customer Support. They responded, stating, 'I have forwarded your inquiry to the relevant team for further review. As soon as I receive an update, I will follow up on this ticket.' However, my account is currently restricted, and my client is unable to place an order with me. This is a very difficult time for me, and I’m unsure how long this will take. I’m worried that my old clients might leave me during this period. I’ve read that some members had to go through additional verification steps when facing similar issues. If anyone here has experienced this problem for the first time and successfully resolved it with the help of Customer Support, I would greatly appreciate it if you could share your experience in detail. Thank you so much for your help 2
Kesha Posted January 27 Author Posted January 27 On 1/25/2025 at 9:33 AM, ghraphicexpert4 said: I contact the CS but my ticket is still open. Can you help me please I am so worried Hi there! Your ticket remains open, indicating that customer support will respond shortly. I suggest avoiding sending multiple messages to them, as this might delay their reply. Thank you for your patience. 5
amlansarkar Posted January 28 Posted January 28 (edited) Thank you @Kesha Finally, my id is verified, and now I can access my client orders successfully. Edited January 28 by amlansarkar 2
rimran02096 Posted January 28 Posted January 28 Same issue I'm facing, I tried this morning again for verification with another device which runs on Android 13. I scanned the QR code and on mobile google chrome browser send me to fiverr verification website, then ID scan option appeared but no option to take any image of the ID card. Just showing error message, please check on those screenshots. I already reached to the Fiverr Support and they Give me those instructions--- ( WILL IT BE My LAST Chance to verify?? ) "' I've given you another attempt to verify, however, before doing so I would suggest taking these steps: First, would you mind reinstalling the app and making sure you're using the latest version? Once that is taken care of, would you mind checking your internet connection and switching between Wi-Fi and cellular data? Also, From my experience, this could be resolved by clearing your browser's cache and cookies. Here are instructions by the browser for clearing your cache and cookies: Google Chrome on Mac, PC Mozilla Firefox Safari Opera Internet Explorer Edge browser Please make sure that your browser is updated to the newest version, and let me know if this helps. If that doesn't help, could you please try the below in the following order: Disable any VPN/AdBlockers/extensions on your browser Enter incognito mode Try a different browser Try a different device Try a different internet connection Do not hesitate to ask if you have further questions. " ' 2
tareq_rahman009 Posted January 28 Posted January 28 (edited) Please help i have uploaded my original National id but it couldnt verify my ticket #12831905 Edited January 28 by tareq_rahman009 2
rimran02096 Posted January 29 Posted January 29 Contact support, they will give you another chance... 4
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