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Posted

I’d like to propose a feature that could greatly enhance the seller and buyer experience on your platform.

Allowing sellers to create a Terms of Service agreement that buyers must read and accept before placing an order.

 

This addition would help resolve several common issues:

  1. Buyers selecting lower-tier packages than their project requires, leaving sellers with the choice of either canceling the order (which negatively impacts their rankings) or working for less than their stated price.
  2. Buyers placing orders for services that are completely unrelated to the gig description, creating unnecessary disputes and wasted time.

By implementing this feature, Fiverr can ensure clearer expectations for both parties, minimize disputes, and encourage fair practices. While I understand that features like "Request to Order" are available through Seller Plus Premium, a pre-order terms of service option would offer a universally accessible solution and further boost Fiverr’s credibility as a fair and transparent marketplace.

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Posted (edited)
14 minutes ago, neilyhype said:

a pre-order terms of service option would offer a universally accessible solution and further boost Fiverr’s credibility as a fair and transparent marketplace.

Except Fiverr prides itself with the fact that you can initiate an order right away as a buyer. No one realistically stays to read terms of service that's individual to every purchase they make. That would just deter buyers. It could solve some issues sellers encounter, but it definitely makes the buyer's experience less appealing, and I am sure Fiverr doesn't want that. If anything, they try to streamline it. 

Edited by donnovan86
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Posted

@neilyhype, I understand your perspective, but I don’t think that alone can prevent "buyer’s remorse."

The best way to minimize the chances of it happening is by setting "Request to Order" on all your gigs. This ensures you have a conversation with the client before proceeding. I also send samples so they have a clear idea of what to expect, and I include disclaimers in my custom offers.

Of course, this means spending countless unpaid hours managing client expectations, but in the long run, it's worth it.

Keep in mind that clients are not obligated to accept your work. Technically, an order can remain "in revision" indefinitely.

Ultimately, success comes down to clear communication and setting expectations before the order is placed.

If you do all this, the chances of encountering "buyer's remorse" or being forced to work with somebody who is unstable become really low.

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Posted
31 minutes ago, donnovan86 said:

Except Fiverr prides itself with the fact that you can initiate an order right away as a buyer. No one realistically stays to read terms of service that's individual to every purchase they make. That would just deter buyers. It could solve some issues sellers encounter, but it definitely makes the buyer's experience less appealing, and I am sure Fiverr doesn't want that. If anything, they try to streamline it. 

Fiverr has its own terms that buyers must accept, but those terms mainly safeguard Fiverr. Sellers need similar protection.

It's not something to take pride in when buyers place orders right away, especially when sellers are penalized for impulsive purchases or when buyers intentionally try to game the system.

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Posted
3 minutes ago, sunboatrecords said:

@neilyhype, I understand your perspective, but I don’t think that alone can prevent "buyer’s remorse."

The best way to minimize the chances of it happening is by setting "Request to Order" on all your gigs. This ensures you have a conversation with the client before proceeding. I also send samples so they have a clear idea of what to expect, and I include disclaimers in my custom offers.

Of course, this means spending countless unpaid hours managing client expectations, but in the long run, it's worth it.

Keep in mind that clients are not obligated to accept your work. Technically, an order can remain "in revision" indefinitely.

Ultimately, success comes down to clear communication and setting expectations before the order is placed.

If you do all this, the chances of encountering "buyer's remorse" or being forced to work with somebody who is unstable become really low.

You currently have to pay for "Request to Order," while a Pre-Order Terms of Service Agreement would be universally free.

This makes it seem as though Fiverr intentionally avoids adding precautions to ensure sellers feel the need for Seller Plus Premium.

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Posted
10 minutes ago, neilyhype said:

It's not something to take pride in when buyers place orders right away, especially when sellers are penalized for impulsive purchases or when buyers intentionally try to game the system.

To be fair, if the order was a mistake, you can go to customer support and they help ensure the order did not affect you. But it's no secret that buyers are favored, because they are the ones bringing funds to the platform. There's no shortage of talent, and that's the same on most major freelancing sites. They can easily ban you and find a replacement since new people are coming in every day.

I can assure you they won't add more steps or things to read for buyers. Realistically, a lot of buyers don't even read the description, you expect them to read new terms as well? They would just scroll and accept without reading, and then they go to support and cancel, with support not being allowed to refuse. So... it's the same as now, just more steps... That's why I don't see this happening. And yes, Fiverr offers Seller Plus Premium for this, so they have a financial incentive NOT TO add any feature that would replace or become an alternative for Request to Order.

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Posted
10 hours ago, neilyhype said:

Allowing sellers to create a Terms of Service agreement

You already can do that in the Requirements Guide, create a question with multiple choices. One example:

Question: You understand that I do X and Y, no Z

  • Answer - Yes I understand I'll receive X and Y
  • Answer - Yes I understand you don't do Z

After read this if the buyer thinks this is not what they are looking for either they will ask Customer Support to cancel by themself or ask you to cancel (or contact customer support to cancel for you. The answers of the question is almost the same since is a multiple choice field, so if the buyer choose one they confirm they know what they are doing.

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Posted
9 hours ago, donnovan86 said:

To be fair, if the order was a mistake, you can go to customer support and they help ensure the order did not affect you. But it's no secret that buyers are favored, because they are the ones bringing funds to the platform. There's no shortage of talent, and that's the same on most major freelancing sites. They can easily ban you and find a replacement since new people are coming in every day.

I can assure you they won't add more steps or things to read for buyers. Realistically, a lot of buyers don't even read the description, you expect them to read new terms as well? They would just scroll and accept without reading, and then they go to support and cancel, with support not being allowed to refuse. So... it's the same as now, just more steps... That's why I don't see this happening. And yes, Fiverr offers Seller Plus Premium for this, so they have a financial incentive NOT TO add any feature that would replace or become an alternative for Request to Order.

I understand where you're coming from, and I agree that Fiverr, like many platforms, leans toward prioritizing buyers because they bring in the funds. However, I believe that allowing sellers to create Terms of Service agreements isn’t about adding unnecessary steps, it’s about providing clarity and protection for both parties.

You mentioned that many buyers don’t read descriptions. While that’s true, having a mandatory agreement in place ensures sellers have a written reference to rely on during disputes. Even if some buyers scroll through and accept without reading, it still provides sellers with documentation to present to Fiverr’s support team if issues arise. This could help streamline dispute resolution and prevent sellers from feeling unsupported.

And if the goal is truly to avoid unnecessary steps for buyers, then what’s the purpose of the paid "Request to Order" feature? That actually adds more steps for buyers to complete before placing an order.

This feature wouldn’t have to complicate the order process. It could be designed to be as simple as clicking a checkbox while showing a concise summary of the seller's key terms. For example, sellers could specify terms like “This gig requires prior consultation for custom projects” or “Orders outside of the gig scope will require additional charges.”

I understand Fiverr has financial incentives to promote Seller Plus, but catering to the needs of all sellers, especially those who are just starting, could strengthen the platform's community in the long term. Many sellers feel frustrated when they’re forced into situations where their only options are to work for less or cancel and hurt their stats.

Posted
17 minutes ago, mateusbl said:

You already can do that in the Requirements Guide, create a question with multiple choices. One example:

Question: You understand that I do X and Y, no Z

  • Answer - Yes I understand I'll receive X and Y
  • Answer - Yes I understand you don't do Z

After read this if the buyer thinks this is not what they are looking for either they will ask Customer Support to cancel by themself or ask you to cancel (or contact customer support to cancel for you. The answers of the question is almost the same since is a multiple choice field, so if the buyer choose one they confirm they know what they are doing.

The Order Requirements section is a post-order process. What I am suggesting is a pre-order solution that ensures clarity and sets expectations before any money changes hands.

Posted
21 minutes ago, neilyhype said:

However, I believe that allowing sellers to create Terms of Service agreements isn’t about adding unnecessary steps, it’s about providing clarity and protection for both parties.

Put yourself in the shoes of a buyer. If you want to hire 5 people, will you read their gig page, FAQ AND also terms and conditions for each person? 

22 minutes ago, neilyhype said:

This feature wouldn’t have to complicate the order process. It could be designed to be as simple as clicking a checkbox while showing a concise summary of the seller's key terms.

I got it man, but it's something extra to read for people and they will just check the box to place the order without reading. I am sure you don't read the EULA in videogames, either...

 

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Posted
24 minutes ago, neilyhype said:

pre-order solution

Believe Fiverr will never add this, there are many things that Fiverr never implement... more the buyers read less the probability to them to buy something. The solution I proposed is an alternative to that!

Posted
14 minutes ago, donnovan86 said:

Put yourself in the shoes of a buyer. If you want to hire 5 people, will you read their gig page, FAQ AND also terms and conditions for each person? 

I got it man, but it's something extra to read for people and they will just check the box to place the order without reading. I am sure you don't read the EULA in videogames, either...

 

I am both a buyer and a seller on Fiverr, and I’ve never placed an order without fully understanding what I’m paying for. While I’m speaking in defense of sellers, I acknowledge that buyers can also get scammed by shady sellers on the platform. That’s why it’s always important to read gig descriptions and FAQs to understand exactly what you’re purchasing.

As for your point about “something extra,” if Fiverr didn’t want to add additional steps, why did they create the paid Request to Order feature?

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Posted
15 minutes ago, mateusbl said:

Believe Fiverr will never add this, there are many things that Fiverr never implement... more the buyers read less the probability to them to buy something. The solution I proposed is an alternative to that!

I, along with many other sellers, prefer to work with buyers who take the time to read and understand what they’re purchasing.

Additionally, you didn’t propose a solution, you simply mentioned something that’s already implemented.

It seems you believe Fiverr can do no wrong. I’m willing to bet you’ve never made a suggestion that truly benefits sellers. In your view, anything Fiverr does is beyond criticism, even if it negatively impacts sellers.

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Posted
31 minutes ago, neilyhype said:

As for your point about “something extra,” if Fiverr didn’t want to add additional steps, why did they create the paid Request to Order feature?

Because the key word is "PAID". They make money from it. They know some people want their customers to get in touch first, and they monetized it.

23 minutes ago, neilyhype said:

I, along with many other sellers, prefer to work with buyers who take the time to read and understand what they’re purchasing.

 

There's not only your niche on Fiverr. It's ideal to talk with the client first. But a lot of the time, clients don't get in touch and never say anything, they just place the order. I agree they should get in touch first, but Fiverr paywalled that feature for a reason... 🙂 

34 minutes ago, neilyhype said:

That’s why it’s always important to read gig descriptions and FAQs to understand exactly what you’re purchasing.

Speaking the truth my friend. But I've had thousands of orders, and I can tell you for a fact that very few people waste time with those things. The fact that most niches are saturated and full of sellers doesn't help either. So yeah, not a lot of people read the guidelines, which is why we have cancellations. I can say for a fact that around 90% of my cancellations over the years are from people not reading what they order or they ordered something illegal/against the TOS and I was forced to cancel... So I get it. But as long as Fiverr sells a feature to protect you, I don't see them adding a free option like this 🙂 Just saying, it's business 🙂

Posted
3 minutes ago, donnovan86 said:

Because the key word is "PAID". They make money from it. They know some people want their customers to get in touch first, and they monetized it.

There's not only your niche on Fiverr. It's ideal to talk with the client first. But a lot of the time, clients don't get in touch and never say anything, they just place the order. I agree they should get in touch first, but Fiverr paywalled that feature for a reason... 🙂 

Speaking the truth my friend. But I've had thousands of orders, and I can tell you for a fact that very few people waste time with those things. The fact that most niches are saturated and full of sellers doesn't help either. So yeah, not a lot of people read the guidelines, which is why we have cancellations. I can say for a fact that around 90% of my cancellations over the years are from people not reading what they order or they ordered something illegal/against the TOS and I was forced to cancel... So I get it. But as long as Fiverr sells a feature to protect you, I don't see them adding a free option like this 🙂 Just saying, it's business 🙂

You’re right for the most part, and I agree that Fiverr’s business model makes it unlikely they’ll offer a free solution like this. I just hope more sellers start requesting changes and stop staying silent.

Posted
40 minutes ago, neilyhype said:

for the most part,

Not just for the most part 🙂 

You don't need to stay silent, you can pay :)))

I've been requesting several changes for years, like the ability to block gig multiples when placing an order, and people can still order 20x your gig package with 1x the deadline, among others. Multiple people within Fiverr know about that, but it was never implemented outside of the Audio/Voiceover section I think. Although it would make a lot more sense for the Writing side of Fiverr where I reside, too. So yeah, you can always share ideas, but consider what I said above. Most likely they will never get implemented. It does make for a cool interaction between sellers.

Posted
17 hours ago, neilyhype said:

I’m willing to bet you’ve never made a suggestion that truly benefits sellers.

 🤣🤣🤣 In the past I even created a infographic to expose the abuse of buyers and many other suggestions. Come back more times to the Forum and you will see that many people went beyond than simply create topics!

Some people even made suggestions directly to Fiverr Board Team. Do I also need mention people who were exclusively invited to visit Fiverr Office in Israel to propose suggestion? All of them made suggestion and Fiverr never applied the advices, so they gave up of provind suggestions.

You are not wrong to create the topic and share what you want to be implement, but at least next time mark the @ of the Fiverr Forum Team be able to read your suggestion, or share your topic to Fiverr Customer Support Email. They will apply something only if will beneficts the balance of Fiverr = Sellers = Buyers, and we know well the priority here always will be the Buyers.

 

 

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