Jump to content
  • 1

My ID fails to verify and my gigs that I had for over 10 years have been stopped


Question

Posted (edited)

Hi. I have a question that I am posting here because Fiverr Customer Support has been so slow in helping me out and I feel I am talking to a wall and I don't know what to do.

3 days ago I got the notification that we need to verify our ids that everyoen clearly got.

Being the professional that I am, I applied to it instantly. I thought it will be a piece of cake considering I already did this in other services liek Payoneer and Upwork and it has worked flawlessly.

I follow the instructions and put my information carefully.

I then get redirected to a link to continue verification on my phone since it needs access to a camera to photograph my ID

I photograph the front and back of the ID as suggested. It says the ID does not match my information and requests I try again.

I find that the app has changed my name to Arabic as a suggestion. The instructions, though, say the name has to be in English.

I assume the app did this for a reason and go with it.

It fails two more times, says failed to Verify and halts my seller account.

I reach out to customer support request an alternative way to verify because there is clearly a bug

After 3 days of being ignored, the thing they do for me is re open the verification link for me to try again

I tried again. first attempt failed again and changed my name to arabic, but i realized that it put my 2 middle names AND last name in the last name slot.

I leave it as is assuming the Ai did this on purpose and didn't want to mess with it, and it fails again.

I have one attempt left and I am thinking maybe I need to remove the 2 arabic middle names and just leave an arabic first and arabic last name without middle names, but then it would defy the English only rule.

I am afraid to experiment and i don't try a 3rd time fearing the verification option closes up again like before

I send a detailed update in my ticket with all this info, a suggestion for an alternate verification method in case there is a bug that makes it not work specifically with Egyptian IDs, and a request to please reactivate my seller account till this is solved

We start the process of being ignored all over again in my ticket.

I don't know what to do. Fiverr isn't just a website I use for fun. It is my primary job. I have bills to pay and am now not exposed to new clients.

The situation is too urgent and I feel I was punished for responding to the verification notification instantly. 

I have no outlet to express myself or ask for help because twitter just replies with unhelpful cookie cutter scripted replies and the support ticket is slow as snails.

I decide to express myself here in case magically someone can help me.

Edited by ahmedshaltout
  • Like 1
  • Sad 4

4 answers to this question

Recommended Posts

  • 0
Posted

I found the solution!

1) If your verification option already closed because you tried 3 times, contact support to open your option to verify to try again

Here are the EXACT steps to verify using an Egyptian National ID. I think the same steps can work for otehr languages but write it int eh respective language

1) First name has to be in arabic and exactly as on the national ID card
2) in the last name slot, write the 2 middle names and last name, also in arabic
3) In the address slot, write the address EXACTLY as on the card in Arabic
4) Even in the city, write the city in Arabic just like on the National ID

Long story short, your info has to be in the same language and written exactly as on the ID card, and if you have 4 names, write the last 3 names in the last name slot.

Hope this works for everyone else as i wasn't able to find anyone else who solved this so far.

  • Like 1

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
×
×
  • Create New...