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although my fiverr id was verified previously but verification got failed when tried to do it yesterday to fulfil new compliance policy.
I request fiverr to manually verify me 

Ticket #12752743

 

I am waiting for fiverr response since past 2 days

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Posted

i have the same problem its already 1 day now, I don't know what I takes so long to respond, I cant sell anything so it affect me too

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Posted

Hi
It has happened to me . I raised a ticket yestrday and got this reply
Hi there,
Thank you for reaching out to us about this issue. We understand you tried to open a Seller profile on Fiverr, and received our response explaining your request wasn't approved.

You're welcome to continue using Fiverr as a buyer.

If there is anything else we can help you with, please let us know.

What to do ?

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Hello guyz Finally my verification is successfull. I was waiting for ticket reply since 2 days , but did not get any reply . In first ticket i just explained , uploaded nothing just bot was replying "continue as buyer " As sir said continue replying them , so i message again in same ticket Uploaded in ticket My Aadhar card Secondly i saw one thing in verification side of website only it was written you are verified and one side it was written your verification failed . I sent this screenshot also to CS. Please find this , all old sellers will see this find it you will see this thing . I uploaded all valid documents in the tickets itself as the sir said and explained the concern . After uploading documents and a screenshot that i uploaded where it was showing id is verified . Do check guyz if you are not a newbie seller somewhere you will see this thing. Send the screenshot of it cs . reply finally received : Hello there Ayushi, I hope you are having a lovely day. My name is Mia and I'll be assisting you today. I apologize for my late response. I understand that you are experiencing an issue with the od verification on one side it states that it is complete and on the order, it states that it is not verified. I can see how important this is to you, so I will look right into it. I see that you did not pass the ID verification process. I have provided you with another ID verification attempt. Secondly, I used this time mobile phone for verification and used my Aadhar Card for it . In proper lighting no flash nothin just normal day light . Thirdly , make sure you let it auto capture the image do not click anywhere , it will automatically capture everything . Then happened the selfie verification where you need to show your face clearly . And now my gigs are active . I hope so it helps . I will close my tickets now .The only ISSUE i have right now is my SUCCESS SCORE is showing as dash . No score visible . Any remedy for it do let me know

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Posted
On 1/17/2025 at 4:28 PM, ramcharan907 said:

Hello guyz Finally my verification is successfull. I was waiting for ticket reply since 2 days , but did not get any reply . In first ticket i just explained , uploaded nothing just bot was replying "continue as buyer " As sir said continue replying them , so i message again in same ticket Uploaded in ticket My Aadhar card Secondly i saw one thing in verification side of website only it was written you are verified and one side it was written your verification failed . I sent this screenshot also to CS. Please find this , all old sellers will see this find it you will see this thing . I uploaded all valid documents in the tickets itself as the sir said and explained the concern . After uploading documents and a screenshot that i uploaded where it was showing id is verified . Do check guyz if you are not a newbie seller somewhere you will see this thing. Send the screenshot of it cs . reply finally received : Hello there Ayushi, I hope you are having a lovely day. My name is Mia and I'll be assisting you today. I apologize for my late response. I understand that you are experiencing an issue with the od verification on one side it states that it is complete and on the order, it states that it is not verified. I can see how important this is to you, so I will look right into it. I see that you did not pass the ID verification process. I have provided you with another ID verification attempt. Secondly, I used this time mobile phone for verification and used my Aadhar Card for it . In proper lighting no flash nothin just normal day light . Thirdly , make sure you let it auto capture the image do not click anywhere , it will automatically capture everything . Then happened the selfie verification where you need to show your face clearly . And now my gigs are active . I hope so it helps . I will close my tickets now .The only ISSUE i have right now is my SUCCESS SCORE is showing as dash . No score visible . Any remedy for it do let me know

how you did this? fiverr customer support is not replying me

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Posted

I also got a reply and my account has been verified now. However, it looks like my gigs have not been activated yet. This is frustrating.
It says "Looks like this service is on Hold"

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