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Posted

I tried to verify my ID but it seems it didn't succeed. I have sent a message to the customer service.

I only need to know if anyone has experienced this before and if this message is bad or not?

image.png.b2c3152ccfb7be05abc36dec410c74a9.png

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Posted

Hey there @t4ke0_ 

The message is neither good nor bad; it is simply a notification regarding the verification process. Since you have already reached out to our Customer Support, they will assist you further. They will review your case, and get back to you as soon as possible with an update. We are just asking you to please be patient as we are currently experiencing a high volume of inquiries.

We appreciate your understanding and patience. 

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