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I logged into Fiverr this morning, local time, and all the messages in my inbox disappeared. I have been using the email provided through Google integration, and there were many ongoing projects where I had already made payments and was working with freelancers. What should I do?

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Posted
3 hours ago, treatmentkorea2 said:

I logged into Fiverr this morning, local time, and all the messages in my inbox disappeared. I have been using the email provided through Google integration, and there were many ongoing projects where I had already made payments and was working with freelancers. What should I do?

Hi there, are you referring to another account, as this one is less than a day old?

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Posted
1 minute ago, ana_tomy said:

Hi there, are you referring to another account, as this one is less than a day old?

No, I was using it originally and had hired a freelancer as well. I was using it fine until just this evening, but today when I logged in, it suddenly went to the sign-up screen and this happened.

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Posted
3 minutes ago, treatmentkorea2 said:

No, I was using it originally and had hired a freelancer as well. I was using it fine until just this evening, but today when I logged in, it suddenly went to the sign-up screen and this happened.

Just check in case you're using multiple google accounts and use one of them for your login on Fiverr. 

A couple of my buyers had similar experience, when by mistake they logged in using a different google ID. 

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Posted
10 minutes ago, treatmentkorea2 said:

No, I was using it originally and had hired a freelancer as well. I was using it fine until just this evening, but today when I logged in, it suddenly went to the sign-up screen and this happened.

Just to confirm, your Fiverr username is the one connected to this account here on the Forum treatmentkorea2 ?

Either way, you should contact the Customer Support team to look into this for you, as here on the Forum we can't resolve these account-specific issues. Good luck 🍀

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Posted
On 1/14/2025 at 4:04 AM, priyank_mod said:

Just check in case you're using multiple google accounts and use one of them for your login on Fiverr. 

A couple of my buyers had similar experience, when by mistake they logged in using a different google ID. 

Yes, that's right. I left an inquiry on the Customer Support Team. Thank you.

I'll try to do what I can. Thank you for your help.

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