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I have been a seller on Fiverr for several years now and I loved working on Fiverr. But recently I've been seeing a greatly biased seller statistic metric system with the introduction of the success score. I would explain why I am saying so. Earlier there were only 2 feedback systems per order. One for the seller and one for the buyer. But someone in Fiverr thought that it would be a good idea to collect private buyer feedback in addition to these and develop a new statistic entity called the success score. In the old system both the buyer and the seller cannot see the feedback the either has left for them until they have left their own feedback. This ensures that both the seller and the buyer will leave true feedback without being affected by the feedback left by the other. For example, if the buyer left 5-star feedback because he was satisfied the seller could leave 1-star feedback if he had any problems with the buyer. Since the buyer has already left feedback, he or she won't be able to change their feedback just because they see that. But now with the private feedback system the only thing buyer has to do is leave the worst possible private feedback if he or she wants to get back at the seller. This is not a common occurrence as most of the buyers are fully satisfied and a pleasure to work with, but for those unpleasant experiences where the seller feel like leaving a lower feedback, they will have to hold it back and rate them 5 stars as they don't want the buyer to destroy their statistics because they were honest enough to share their true experience with the buyer. I think it is clear

 there's no point in maintaining the buyer feedback system anymore

 as no seller will dare to leave a honest and lower feedback even though they strongly feel like doing so. 

. The buyers most gladly fill the feedback form after the seller requests. Most of these are fully satisfied customers who wants to share their experience with the seller. After filling the public review (which is also an additional thing they do after purchasing a service, as its not mandatory), most of the satisfied buyer will never fill the other private feedback form. But still, it plays a huge role in the ranking of our gigs. With the type of clients we get (There are people who are extremely busy and come to us to make their work and life a little bit easier), we can't ask them to fill another feedback form after they have just filled one feedback form. This is just impractical and stupid. I don't think anyone enjoys filling not one, but 2 feedback forms after purchasing a service. In contrast in those very rare instances where the buyer is unhappy, they will make sure to fill all the feedback forms in a negative way as they have had a bad experience as they believe (and it might be 100% true). This is totally okay if this thing happened with the positive feedback as well but if we think sensibly and practically a satisfied buyer won't bother filling 2 feedback. So eventually there will be more negative private feedback than positive ones in sellers who get many orders and have a few disagreements on a very minority of their orders which is a normal thing, leading to their gigs getting deranked. 

I would like to hear other's opinion on this as I could be wrong and misunderstood on this. Will appreciate any ideas and opinions so we can all understand the platform and make it a better place. 

The reality of the success score.

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