Warning for "communicating outside the platform"

[alicehaba]

Hello,

I've started my gigs a few months ago, and I've been dealing with a lot of scammers that i've reported every time.
Last one I reported was talking about going to Telegram and paying me with crypto, so i obviously reported it. But soon after, I received a warning from Fiverr, saying i was trying to communicate outside of the platform.

I feel like support didn't read my message, as they just confirmed the violation and closed the ticket.

I reckon being warned affects the performance of my gigs, and if that's the case, is there anything I can do ?

[nikitakakade24]

Reach out to Fiverr CS attaching your chat history with that particular buyer. Fiverr CS will definitely help you out. 

[alicehaba]

3 minutes ago, nikitakakade24 said:

Reach out to Fiverr CS attaching your chat history with that particular buyer. Fiverr CS will definitely help you out. 

Hello, thank you for your answer. Since they blocked me from contacting the buyer, the messages are not there anymore, only my message. I don't know if that's enough proof

[nikitakakade24]

I hope so. You can send the screenshot to fiverr CS.