0 Help from Support

[jacineyatrakos]

Last year my account got flagged, initially due to location inconsistencies, then due to being in connection to another account that was disabled (as to which account i may have interacted with, no idea) and ive tried fighting support to get my flag removed since it pretty much sinks my chance with getting new clients, and i either have the choice of starting a new fiverr account and trying to build up again (which im pretty sure is a break in TOS and will get that account banned) or try go to a different platform and build myself up all over again.

I've seen other accounts also deal with the same issue, so I have to ask what is Fiverr doing??

[Lena]

Hello @jacineyatrakos 

Our Customer Support team has already provided several explanations regarding why your account was flagged. Please understand that we are unable to disclose all the details. Rest assured, your account has been thoroughly reviewed multiple times by the relevant department.

You can still receive orders, but you will not be able to participate in the leveling system. Any additional accounts found to be created to bypass guidelines, gain competitive advantages, or mislead the Fiverr community will be disabled. Instead of deleting your account, we recommend editing your Gigs. We believe that by making edits, you can attract new clients and grow your business. 

[pyxisstudio]

53 minutes ago, Lena said:

Hello @jacineyatrakos 

Our Customer Support team has already provided several explanations regarding why your account was flagged. Please understand that we are unable to disclose all the details. Rest assured, your account has been thoroughly reviewed multiple times by the relevant department.

You can still receive orders, but you will not be able to participate in the leveling system. Any additional accounts found to be created to bypass guidelines, gain competitive advantages, or mislead the Fiverr community will be disabled. Instead of deleting your account, we recommend editing your Gigs. We believe that by making edits, you can attract new clients and grow your business. 

Lena, I have a question for you: If someone permanently deletes their original Fiverr account, are they allowed to create a new one afterward? Additionally, can they use their old email and account details for the new account?

[Lena]

Hi @pyxisstudio 

According to our Guidelines, to prevent fraud and abuse, users are limited to one active Fiverr account and one active Fiverr Pro account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. 

Hope this answers your question. 

[pyxisstudio]

39 minutes ago, Lena said:

Hi @pyxisstudio 

According to our Guidelines, to prevent fraud and abuse, users are limited to one active Fiverr account and one active Fiverr Pro account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. 

Hope this answers your question. 

Lena, I appreciate your response, but could you please provide a clear yes or no answer? If someone deletes their original Fiverr account, is creating a new one allowed or not? And can the same email and details be used for the new account? I’d really like to avoid any confusion. Thank you!

[uk1000]

33 minutes ago, pyxisstudio said:

If someone deletes their original Fiverr account, is creating a new one allowed or not? And can the same email and details be used for the new account?

Under normal circumstances Fiverr says people can deactivate their account and create a new one to be able to have a new username. You can read about it fully here: https://help.fiverr.com/hc/en-us/articles/360010140217-How-do-I-change-my-email-or-username

(and no to using the same email address - see the link above).

but if you've received warnings or a suspension on one account I doubt they'd allow you to close it and create new one (since that they'd probably see that as trying to get around the warnings etc).

You could also check this post:

On 1/2/2025 at 2:07 PM, filip_fiverr said:

According to the Terms of Service, users are not allowed to have multiple active accounts. 

"To prevent fraud and abuse, users are limited to one active Fiverr account and one active Fiverr Pro account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of Fiverr’s Terms may be a cause for permanent suspension of all accounts."

Based on this, if an account is deactivated, and no longer in use, a new account may be created without it being picked up by the system as abuse of Terms of Service. 

but that wasn't talking about an account that got a warning, so it might not apply there. Fiverr staff could let you know about that.

Edited January 4 by uk1000

[rawque_gulia]

2 hours ago, Lena said:

We believe that by making edits, you can attract new clients and grow your business. 

@Lena I was just passing by this topic and noticed this reply.

As far as I know, flagged accounts do not get ranked in search and it is theoretically impossible for them to gain new clients. Am I missing something? Do flagged accounts actually get ranked in search?

[mrubaid820]

Well @Lena  I have one question in this regard: can a flagged account never participate in the level system again in its lifetime, and can it never be unflagged?

[jacineyatrakos]

19 hours ago, rawque_gulia said:

@Lena I was just passing by this topic and noticed this reply.

As far as I know, flagged accounts do not get ranked in search and it is theoretically impossible for them to gain new clients. Am I missing something? Do flagged accounts actually get ranked in search?

That's the thing. Being flagged effectively removes me from searches, people would have to directly send the link to my account to someone else for them to really find me.

So there's basically 0 chance of trying to survive off of the current situation 

[jacineyatrakos]

22 hours ago, Lena said:

Hello @jacineyatrakos 

Our Customer Support team has already provided several explanations regarding why your account was flagged. Please understand that we are unable to disclose all the details. Rest assured, your account has been thoroughly reviewed multiple times by the relevant department.

You can still receive orders, but you will not be able to participate in the leveling system. Any additional accounts found to be created to bypass guidelines, gain competitive advantages, or mislead the Fiverr community will be disabled. Instead of deleting your account, we recommend editing your Gigs. We believe that by making edits, you can attract new clients and grow your business. 

Lena the explanations changed, the first reason i was given was location inconsistencies. 

Editing the gigs won't change the fact that I will no longer show up in searches or results. I'm limited to my current clientele or to those who give others the link to my gigs. It is literally impossible to survive in this situation 

[jacineyatrakos]

19 hours ago, mrubaid820 said:

Well @Lena  I have one question in this regard: can a flagged account never participate in the level system again in its lifetime, and can it never be unflagged?

Nope. Never gets unflagged. You're basically screwed

[filipdevaere]

[rawque_gulia]

1 hour ago, filipdevaere said:

Not related to the original post but does anyone know what happened to Milos? He was a great support and pillar of the community. Not only is his profile gone but even his messages on older posts have completely disappeared and been deleted.

It is like he never existed on the Forum. All traces of him are just gone! 👉👈

[priyank_mod]

6 minutes ago, rawque_gulia said:

Not related to the original post but does anyone know what happened to Milos? He was a great support and pillar of the community. Not only is his profile gone but even his messages on older posts have completely disappeared and been deleted.

It is like he never existed on the Forum. All traces of him are just gone! 👉👈

I think its a function of company policy.

In the past also, posts of other Fiverr staff disappeared in the same manner - after they left the company. 

[filipdevaere]

12 minutes ago, rawque_gulia said:

Not related to the original post but does anyone know what happened to Milos?

I suspect he has found another job or his contract has expired. I know that many success managers do not stay long at Fiverr, they probably get short contracts. It could also be that this is the case with the staff members who are active on the forum.

It is a shame that he is gone. He was my favorite. He was the only one who did give a little more information than the other staff members.

Edited January 5 by filipdevaere

[uk1000]

9 minutes ago, priyank_mod said:

In the past also, posts of other Fiverr staff disappeared in the same manner - after they left the company. 

But other companies don't delete all the work a staff member did when the staff member leaves the company. It seems strange that they've deleted everything he posted on the forum as part of his Fiverr job. They could have removed his image or posts that they thought weren't up to date or something. Most of the posts would still probably be useful.

[rawque_gulia]

19 minutes ago, filipdevaere said:

I suspect he has found another job or his contract has expired. I know that many success managers do not stay long at Fiverr, they probably get short contracts. It could also be that this is the case with the staff members who are active on the forum.

 

The puzzling thing is that he still has the "Staff" member role on his profile. It's just that his presence has been removed (from public view). He was very helpful and provided logical assistance to all people, so it might be that higher-ups did not want that approach. Perhaps they preferred staff to stick to template-based responses, like others do. Who knows -- but based on the things, it seems that way (to me personally).

[priyank_mod]

5 minutes ago, uk1000 said:

But other companies don't delete all the work a staff member did when the staff member leaves the company. It seems strange that they've deleted everything he posted on the forum as part of his Fiverr job. They could have removed his image or posts that they thought weren't up to date or something. Most of the posts would still probably be useful.

True.

Also, it occurred to me after the previous post that, generally the work people do in any company - entire data remains on the devices, email archives and servers of that company. But here someone checks the internal data and then makes a corresponding public post. And once someone leaves the company, the post still remains available in public domain and it even shows up in google results.

So privacy-related company policies might be the reason.  

For example, a few months back, some seller's account got flagged. So that seller dug up another seller's posts from the forum whose account was also flagged and un-flagged later. And, he tagged and demanded Fiverr staff to unflag his account too. 

[filipdevaere]

2 minutes ago, rawque_gulia said:

He was very helpful and provided logical assistance to all people, so it might be that higher-ups did not want that approach. Perhaps they preferred staff to stick to template-based responses, like others do. Who knows -- but based on the things, it seems that way (to me personally).

That is also very possible.