account has been restricted by fiver due to Verify my ID

[faizjawed]

My account has been restricted by fiver due to Verify my ID i tried multiple time to verify but it is given me all time not verify please help me guys

[mrubaid820]

13 hours ago, faizjawed said:

My account has been restricted by fiver due to Verify my ID i tried multiple time to verify but it is given me all time not verify please help me guys

Well, when you started uploading your ID card/driving license, or selfie, did you take the pictures yourself, or did the system capture them automatically?

If you took them yourself, the system might not recognize them properly because the system captures them automatically when it can identify them accurately.

If you clicked them yourself, then contact customer support, and they will give you one more chance to verify your ID. However, this time don't click the button yourself, because when the system recognizes your ID or selfie properly, it will automatically capture the photo on its own. 

Edited December 29, 2024 by mrubaid820

[diptorooy]

 

How to fix “We cannot approve your seller Profile”

[Kesha]

On 12/29/2024 at 8:10 AM, diptorooy said:

 

How to fix “We cannot approve your seller Profile”

Hi there! 

If you receive this message, it means that you are not eligible to work as a seller on Fiverr. Please kindly note that we can’t change this decision, but you are welcome to continue using Fiverr as a Buyer. 
 

[ameer45]

Hi Guys!

Recently, I learned from the community that we need to verify our accounts. I started the verification process promptly. Having gone through similar verifications on numerous platforms before, including once on Fiverr, I was confident in completing it correctly.

However, for some unknown reason, the verification process failed, and my seller profile was disabled. At the time, I had two active orders and was regularly in touch with my dedicated Success Manager, who is fully aware of my identity and that I am actively working on Fiverr.

I have been selling on Fiverr for the past two years, successfully completing 300 orders and earning over 200 5-star reviews.

I immediately created a Fiverr support ticket and provided all the relevant documents to clarify the situation. Unfortunately, the Support Team has been unable to assist me. They have only been providing generic responses and have not looked into the matter in detail.

I am raising my voice on this platform in hopes of seeking help and visibility for my issue. Please share this post so I can get my account reinstated.

Thank you.

Edited January 6 by ameer45

[smartdezigns]

7 hours ago, ameer45 said:

I am raising my voice on this platform in hopes of seeking help and visibility for my issue. Please share this post so I can get my account reinstated.

You are raising your voice at the wrong place actually because no one can help you with your issue here on the Forum so kindly contact Fiverr Support regarding it. Email them: support@fiverr.com

[ameer45]

5 hours ago, smartdezigns said:

You are raising your voice at the wrong place actually because no one can help you with your issue here on the Forum so kindly contact Fiverr Support regarding it. Email them: support@fiverr.com

Already in contact with support. But they are giving same response with different wording.

[smartdezigns]

3 minutes ago, ameer45 said:

Already in contact with support. But they are giving same response with different wording.

You are may be sending multiple tickets/emails to them. Are you?

[ameer45]

Just now, smartdezigns said:

You are may be sending multiple tickets/emails to them. Are you?

No, Its only one ticket i am sending my responses in.

[smartdezigns]

1 minute ago, ameer45 said:

No, Its only one ticket i am sending my responses in.

Have you discussed this issue with your Success Manager?

@Lena or @filip_fiverr Possible to check OP's case?

[ameer45]

On 1/6/2025 at 8:45 AM, smartdezigns said:

Have you discussed this issue with your Success Manager?

@Lena or @filip_fiverr Possible to check OP's case?

I have sent a eamil to her, But its been 24 hours. I got no response from her.

I am Premium Seller Plus member.

[smartdezigns]

Just now, ameer45 said:

I have sent a eamil to her, But its been 24 hours. I got no response from her.

Alright. Wait for Fiverr Staff's response then (the ones whom I have tagged them here)

Just now, ameer45 said:

I am Premium Seller Plus member.

I know that's why I asked about your Success Manager.

[Lena]

Hello @ameer45 

We understand your concern, but please note that we here on the Forum cannot assist with all account-related issues. We can see that your ticket is open, so please continue communicating with both our Customer Support and your Success Manager. Rest assured, your Success Manager will reach out to you as soon as possible. We kindly ask for your patience as they work to resolve the issue.

We appreciate your understanding. 

[ameer45]

35 minutes ago, Lena said:

Hello @ameer45 

We understand your concern, but please note that we here on the Forum cannot assist with all account-related issues. We can see that your ticket is open, so please continue communicating with both our Customer Support and your Success Manager. Rest assured, your Success Manager will reach out to you as soon as possible. We kindly ask for your patience as they work to resolve the issue.

We appreciate your understanding. 

Thank you for your kind response. I have explained my entire situation in the support ticket, but based on their response, it seems they are not considering my explanation.

It’s a logical matter: if my ID card was registered in 2017 (in Pakistan, ID cards are issued for 10 years), it can only be renewed in 2027. Naturally, my appearance on the ID card from 2017 reflects a younger version of myself. Over time, my appearance has changed, which is why the selfie verification is failing.

I have also shared my passport, which was recently issued in 2023 and accurately reflects my current appearance, including changes like hair loss. Despite this, the verification system is not accepting my submission.

This is a serious issue that needs to be addressed in the verification process. Unfortunately, support seems unwilling to consider my request. I have even provided a recorded video of myself along with my documents, but it still hasn’t resolved the issue.

I fully respect the verification process, which is why I initiated the verification even though I never received a notification requiring me to do so. However, this systematic error feels unfair, and it cannot be ignored.

Thank you for your time and understanding.

[ameer45]

48 minutes ago, ameer45 said:

Thank you for your kind response. I have explained my entire situation in the support ticket, but based on their response, it seems they are not considering my explanation.

It’s a logical matter: if my ID card was registered in 2017 (in Pakistan, ID cards are issued for 10 years), it can only be renewed in 2027. Naturally, my appearance on the ID card from 2017 reflects a younger version of myself. Over time, my appearance has changed, which is why the selfie verification is failing.

I have also shared my passport, which was recently issued in 2023 and accurately reflects my current appearance, including changes like hair loss. Despite this, the verification system is not accepting my submission.

This is a serious issue that needs to be addressed in the verification process. Unfortunately, support seems unwilling to consider my request. I have even provided a recorded video of myself along with my documents, but it still hasn’t resolved the issue.

I fully respect the verification process, which is why I initiated the verification even though I never received a notification requiring me to do so. However, this systematic error feels unfair, and it cannot be ignored.

Thank you for your time and understanding.

I raised this concern here because it is totally a unique case in it self.

[ameer45]

On 1/6/2025 at 5:34 AM, ameer45 said:

Hi Guys!

Recently, I learned from the community that we need to verify our accounts. I started the verification process promptly. Having gone through similar verifications on numerous platforms before, including once on Fiverr, I was confident in completing it correctly.

However, for some unknown reason, the verification process failed, and my seller profile was disabled. At the time, I had two active orders and was regularly in touch with my dedicated Success Manager, who is fully aware of my identity and that I am actively working on Fiverr.

I have been selling on Fiverr for the past two years, successfully completing 300 orders and earning over 200 5-star reviews.

I immediately created a Fiverr support ticket and provided all the relevant documents to clarify the situation. Unfortunately, the Support Team has been unable to assist me. They have only been providing generic responses and have not looked into the matter in detail.

I am raising my voice on this platform in hopes of seeking help and visibility for my issue. Please share this post so I can get my account reinstated.

Thank you.

Hi,

I’m happy to share that my Fiverr account has been successfully restored by the support team. It was a bit of a long and detailed process, but persistence and providing the right information paid off.

I strongly recommend that anyone facing issues provide all relevant details accurately and genuinely when reaching out to the support team. This helps them understand your case effectively and resolve it faster.

For severe problems, I highly suggest contacting your success manager (if you have one), as they can be a great help in escalating and resolving your issue.

Thanks to everyone who supported me during this journey. To anyone dealing with similar challenges—stay patient, communicate clearly, and trust the process!

Best regards

[rabeya5500]

 

 Please help me to approve my Fiverr seller profile.

Thanks in advance

 

 

Edited Thursday at 03:47 PM by rabeya5500

[film_compose]

I did verified my account and it was successful without any problem but I still got a restriction for my account. 

On 26th December 2024 I already contact customer support to verify my account due to failed verification. I did verification again and it was successful
But now at 9th of January 2025 I got an email that my account get restricted DUE TO VERIFICATION FAILED. Is that any bug on fiverr website that haven't fixed?

My last 2 ticket are solved because Customer Support said that my account was successfully verified
 

 

[Lyndsey_Fiverr]

Hi there! For this, you'll need to reach out to our Customer Support team, which you can do by submitting a ticket with this information here! The team can take a look into why your account was not verified and let you know next steps. 

[film_compose]

Hi @Lyndsey_Fiverryes I did make a ticket to Customer Support but it still has no response. Maybe I will attach the evidence from the previous tickets. Customer support said that my account has successfully verified and also the 2nd tickets said everything is fine with my account.

I'm just quite scared for this. 

[film_compose]

Oh yes also, I got an email on 27th December 2024 that my account was successfully verified

[film_compose]

Update : 
Now My account has successfully active again and Fiverr team has remove the restriction
Thank you Fiverr Team!

[sabin_ecom]

You should contact customer support to resolve your issues promptly.