I can't verify for profession, eventhough I did verify my account

[film_compose]

Hello! 
I encounter some problem here for profession. On 27th December 2024 I want to try new feature called profession. I did compile everything but after verification, it said that verification failed and I must contact Customer Service

Yes I did contact customer service, and finally the account verification success but this verification it's not for profession. I verified via profile settings and I got an email that everything successful

The main problem is, when I come back to profession section, it still said verification unsuccessful and when I try to click the "Verify your ID" It doesn't open any new window or anything. 

Does anyone encounter the same problem like me? And also is this will make my account restricted in 14 days even I did a verify my account?

Also I made a ticket from customer service for this issue but still doesn't solve anything.

[ana_tomy]

12 minutes ago, film_compose said:

Hello! 
I encounter some problem here for profession. On 27th December 2024 I want to try new feature called profession. I did compile everything but after verification, it said that verification failed and I must contact Customer Service
Yes I did contact customer service, and finally the account verification success but this verification it's not for profession. I verified via profile settings and I got an email that everything successful
The main problem is, when I come back to profession section, it still said verification unsuccessful and when I try to click the "Verify your ID" It doesn't open any new window or anything. 
Does anyone encounter the same problem like me? And also is this will make my account restricted in 14 days even I did a verify my account?
Also I made a ticket from customer service for this issue but still doesn't solve anything.

Hi there, sorry to read about the issue you're experiencing. I've just checked and I see that you've created multiple tickets on the same subject. Since this can only be resolved through the CS team, I highly recommend communicating with them through the existing ticket with "Open" status instead of creating new tickets, as they'll get closed and merged into the original ticket. Please wait patiently to hear back from them, since every case is different and needs to be looked into separately, they'll check the issue ongoing on your account and let you know if anything needs to be done on your end. Thanks for your patience and good luck 🍀

[film_compose]

@ana_tomyThank you so much. Yes I create multiple tickets because I made a mistake by pressing enter while I'm not finish explained the problems.

Once again thank you! Hope my account won't get any problem since this is my only job

[ana_tomy]

1 minute ago, film_compose said:

@ana_tomyThank you so much. Yes I create multiple tickets because I made a mistake by pressing enter while I'm not finish explained the problems.
Once again thank you! Hope my account won't get any problem since this is my only job

No problem, I just wanted to let you know what's happening so you wouldn't think the team is closing tickets without providing any solution. It's just that when all communication is in one place it's easier to go through the info and follow the updates.