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Posted

Still trying to crack the Success Score code? You’re not alone.

Though the success score was launched almost a year ago, I want to give a refresher as we always have new community members, and I know several sellers still wonder how it works and what truly impacts their score. To help you better understand it, I want to highlight two characteristics of your score that’s important to understand: 

First off, the success score is weighted. In the world of success scores, all things are not created equal. That means your overall success score, is more complex than simply calculating the average of all your individual gigs’ success scores. Instead, each gig will have a unique impact on your overall score, with the most popular gigs weighing more than the less popular ones.

This weighted approach is also seen in your individual gig’s success score, as recent data is weighed more heavily than older ones. For example, a negative rating you received a week ago will have a significantly higher impact on your score than the one you received a year ago. This also means that as time goes on, the impact of that negative rating will start to wane.

Secondly, since the Success Score gives a holistic and realistic view of your performance in the marketplace, it’s designed to remain relatively steady, and any changes will be reflected slowly over time. Just as having one bad day doesn’t make you a horrible human being or a couple of cheat days don’t take away all your progress, receiving one or two negative reviews won’t immediately bump you from a high success score to a lower one overnight. 

Instead, the Success Score analyzes patterns over time. Any changes in your score, whether good or bad, will result from consistent changes in your behaviors and approach to handling orders.

So what does that mean for you?

Understanding all of this, if you are looking to improve your Success Score, don’t just focus on quick, short-term fixes. Instead, consider the long game and ask yourself what changes you can make to your existing standards of doing things. Be willing to pivot as needed and always be open-minded to trying new strategies, such as talking to your CSM if applicable and implementing things from the Seller’s Communication Hub. 


While it’s important to do your best on each order and gig, understand that one order will not make or break your score. Your Success Score reflects consistent effort and the quality of service you bring. If you can focus on steady improvements and maintaining high standards, your Success Score will naturally follow suit and set you up for lasting success on Fiverr. 
 

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Posted
22 minutes ago, Kesha said:

Still trying to crack the Success Score code? You’re not alone.

Though the success score was launched almost a year ago, I want to give a refresher as we always have new community members, and I know several sellers still wonder how it works and what truly impacts their score. To help you better understand it, I want to highlight two characteristics of your score that’s important to understand: 

First off, the success score is weighted. In the world of success scores, all things are not created equal. That means your overall success score, is more complex than simply calculating the average of all your individual gigs’ success scores. Instead, each gig will have a unique impact on your overall score, with the most popular gigs weighing more than the less popular ones.

This weighted approach is also seen in your individual gig’s success score, as recent data is weighed more heavily than older ones. For example, a negative rating you received a week ago will have a significantly higher impact on your score than the one you received a year ago. This also means that as time goes on, the impact of that negative rating will start to wane.

Secondly, since the Success Score gives a holistic and realistic view of your performance in the marketplace, it’s designed to remain relatively steady, and any changes will be reflected slowly over time. Just as having one bad day doesn’t make you a horrible human being or a couple of cheat days don’t take away all your progress, receiving one or two negative reviews won’t immediately bump you from a high success score to a lower one overnight. 

Instead, the Success Score analyzes patterns over time. Any changes in your score, whether good or bad, will result from consistent changes in your behaviors and approach to handling orders.

So what does that mean for you?

Understanding all of this, if you are looking to improve your Success Score, don’t just focus on quick, short-term fixes. Instead, consider the long game and ask yourself what changes you can make to your existing standards of doing things. Be willing to pivot as needed and always be open-minded to trying new strategies, such as talking to your CSM if applicable and implementing things from the Seller’s Communication Hub. 


While it’s important to do your best on each order and gig, understand that one order will not make or break your score. Your Success Score reflects consistent effort and the quality of service you bring. If you can focus on steady improvements and maintaining high standards, your Success Score will naturally follow suit and set you up for lasting success on Fiverr. 
 



Great 🙂

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Posted (edited)

Why does Fiverr Vivi seem to be giving incorrect info about whether deleting a gig removes that gig from success score (not taking 2 years to).

This is part of what Fiverr Vivi just said:

Fiverr-Vivi-success-score-cropped.jpg.fdf68db1a6d73e238f70cfffdbd947c8.jpg

But see this post - where the seller deleted one of their gigs after one CS person said it would remove their score from their success calc (like Vivi is also saying)

On 10/11/2024 at 2:28 AM, pyxisstudio said:

A few months ago, I deleted one of my Gigs based on advice from Fiverr customer support, which assured me that this would remove the Gig’s score from my overall success score calculation. I was told that once the Gig was deleted, it would no longer negatively impact my performance.

However, despite following this advice, my success score recently dropped to 4.0, and it seems like the deleted Gig is still affecting it. I reached out to Fiverr support again, and the response I got this time is completely different from what I was told earlier.

Here’s what I was originally told (see screenshot below), where it was confirmed that deleting a Gig would remove its score. But now I'm being told it’s still affecting my account.

but then CS person told them (which seems months after they deleted their gig (since they said "a few months ago, I deleted on of my gigs..."),

Quote

I took a look at your account and see the following Gigs' success scores negatively impact your overall success score. [gig title] which was deleted by you but still affecting the Success Score...

So the new support person confirms the gig that was deleted still affects the seller's succuess score, when Vivi (and a previous support person) says it won't. Vivi says you'll see the affect of the removal within 24 hours.

Edited by uk1000
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Posted

Thank you for this post! As a new seller still working to establish myself on Fiverr, I really appreciate how clearly you’ve explained the Success Score. Understanding that it’s weighted and reflects consistent effort over time helps me feel more confident in focusing on steady improvements rather than quick fixes.

This post is a great reminder that success isn’t about one order but about building a solid foundation for lasting growth on the platform.

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Posted
16 hours ago, uk1000 said:

Why does Fiverr Vivi seem to be giving incorrect info about whether deleting a gig removes that gig from success score (not taking 2 years to).

This is part of what Fiverr Vivi just said:

Fiverr-Vivi-success-score-cropped.jpg.fdf68db1a6d73e238f70cfffdbd947c8.jpg

But see this post - where the seller deleted one of their gigs after one CS person said it would remove their score from their success calc (like Vivi is also saying)

but then CS person told them (which seems months after they deleted their gig (since they said "a few months ago, I deleted on of my gigs..."),

So the new support person confirms the gig that was deleted still affects the seller's succuess score, when Vivi (and a previous support person) says it won't. Vivi says you'll see the affect of the removal within 24 hours.

Fiverr customer support does not know anything, they are just giving false advice till this date my success score is 4. I am going to take one last bet on fiverr I will ask my old clients to support me and place order over here and if this time the score does not change it's a goodbye to this platform.

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Posted
18 hours ago, Kesha said:

Still trying to crack the Success Score code? You’re not alone.

Though the success score was launched almost a year ago, I want to give a refresher as we always have new community members, and I know several sellers still wonder how it works and what truly impacts their score. To help you better understand it, I want to highlight two characteristics of your score that’s important to understand: 

First off, the success score is weighted. In the world of success scores, all things are not created equal. That means your overall success score, is more complex than simply calculating the average of all your individual gigs’ success scores. Instead, each gig will have a unique impact on your overall score, with the most popular gigs weighing more than the less popular ones.

This weighted approach is also seen in your individual gig’s success score, as recent data is weighed more heavily than older ones. For example, a negative rating you received a week ago will have a significantly higher impact on your score than the one you received a year ago. This also means that as time goes on, the impact of that negative rating will start to wane.

Secondly, since the Success Score gives a holistic and realistic view of your performance in the marketplace, it’s designed to remain relatively steady, and any changes will be reflected slowly over time. Just as having one bad day doesn’t make you a horrible human being or a couple of cheat days don’t take away all your progress, receiving one or two negative reviews won’t immediately bump you from a high success score to a lower one overnight. 

Instead, the Success Score analyzes patterns over time. Any changes in your score, whether good or bad, will result from consistent changes in your behaviors and approach to handling orders.

So what does that mean for you?

Understanding all of this, if you are looking to improve your Success Score, don’t just focus on quick, short-term fixes. Instead, consider the long game and ask yourself what changes you can make to your existing standards of doing things. Be willing to pivot as needed and always be open-minded to trying new strategies, such as talking to your CSM if applicable and implementing things from the Seller’s Communication Hub. 


While it’s important to do your best on each order and gig, understand that one order will not make or break your score. Your Success Score reflects consistent effort and the quality of service you bring. If you can focus on steady improvements and maintaining high standards, your Success Score will naturally follow suit and set you up for lasting success on Fiverr. 
 

Thank you @Kesha

For sharing these great information.

 

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Posted
19 hours ago, Kesha said:

Still trying to crack the Success Score code? You’re not alone.

Though the success score was launched almost a year ago, I want to give a refresher as we always have new community members, and I know several sellers still wonder how it works and what truly impacts their score. To help you better understand it, I want to highlight two characteristics of your score that’s important to understand: 

First off, the success score is weighted. In the world of success scores, all things are not created equal. That means your overall success score, is more complex than simply calculating the average of all your individual gigs’ success scores. Instead, each gig will have a unique impact on your overall score, with the most popular gigs weighing more than the less popular ones.

This weighted approach is also seen in your individual gig’s success score, as recent data is weighed more heavily than older ones. For example, a negative rating you received a week ago will have a significantly higher impact on your score than the one you received a year ago. This also means that as time goes on, the impact of that negative rating will start to wane.

Secondly, since the Success Score gives a holistic and realistic view of your performance in the marketplace, it’s designed to remain relatively steady, and any changes will be reflected slowly over time. Just as having one bad day doesn’t make you a horrible human being or a couple of cheat days don’t take away all your progress, receiving one or two negative reviews won’t immediately bump you from a high success score to a lower one overnight. 

Instead, the Success Score analyzes patterns over time. Any changes in your score, whether good or bad, will result from consistent changes in your behaviors and approach to handling orders.

So what does that mean for you?

Understanding all of this, if you are looking to improve your Success Score, don’t just focus on quick, short-term fixes. Instead, consider the long game and ask yourself what changes you can make to your existing standards of doing things. Be willing to pivot as needed and always be open-minded to trying new strategies, such as talking to your CSM if applicable and implementing things from the Seller’s Communication Hub. 


While it’s important to do your best on each order and gig, understand that one order will not make or break your score. Your Success Score reflects consistent effort and the quality of service you bring. If you can focus on steady improvements and maintaining high standards, your Success Score will naturally follow suit and set you up for lasting success on Fiverr. 

@Kesha thanks, For such a nice discussion about success scores.

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Posted
On 12/18/2024 at 12:46 PM, uk1000 said:

Why does Fiverr Vivi seem to be giving incorrect info about whether deleting a gig removes that gig from success score (not taking 2 years to).

This is part of what Fiverr Vivi just said:

Fiverr-Vivi-success-score-cropped.jpg.fdf68db1a6d73e238f70cfffdbd947c8.jpg

But see this post - where the seller deleted one of their gigs after one CS person said it would remove their score from their success calc (like Vivi is also saying)

but then CS person told them (which seems months after they deleted their gig (since they said "a few months ago, I deleted on of my gigs..."),

So the new support person confirms the gig that was deleted still affects the seller's succuess score, when Vivi (and a previous support person) says it won't. Vivi says you'll see the affect of the removal within 24 hours.

Great question @uk1000!

I appreciate your attention to detail and your curiosity for truth and understanding. 

So to be frank, deleting a gig could affect the seller's SS, but since the algorithm considers many other factors, it can be a bit tricky to determine just how much removing a gig would impact the overall score.

For example, if the gig already receives little or no activity, it probably doesn't have a significant impact on the existing score, so deleting it will not move the needle too much.

My recommendation to sellers is first to pause the gig in question, wait to see what impact it has on their SS, and then delete or keep it accordingly. 

Does that make sense?

 

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Posted (edited)
48 minutes ago, Kesha said:

So to be frank, deleting a gig could affect the seller's SS, but since the algorithm considers many other factors, it can be a bit tricky to determine just how much removing a gig would impact the overall score

Thanks. Have the devs checked the actual code to confirm to staff exactly how it works and whether it takes into account gigs that have been deleted (as 2 staff say opposite things, one saying it does take it into account, in reply to the poster I quoted above)?

I assumed that the success score was based on the past 2 years worth of orders on each gig, and the ratings of those (mostly taking into account private ratings of them), so if deleting a gig, any orders for those gigs in the last 2 years would still exist, so if it doesn't just take active gigs into account then it would take until all the orders from that gig weren't in the recent history for it to not be taken into account.

So ideally the devs could check the code and confirm whether what the text that Vivi is saying is accurate or not and give CS the full proper info about it. And if Vivi isn't showing the accurate info (as the CS person said it still was taking a deleted gig's score into a account) it could be corrected.

Yes we could pause gigs and wait 24 hours (as Vivi says the affect should be seen within 24 hours) to see if it is affecting it though, but ideally Fiverr could also double check what Vivi is saying with the developers to confirm it's accurate. Though we might not be able to tell just by pausing or deleting it (since the success score might show the same whole number it's rounded it to. We can't check the code ourselves to see if it's actually taking it into account).

Maybe if Fiverr gave us a bit more info so that we could be able to calculate the overall success score from the gigs' success score (and allowed us to see the overall success score with enough precision) then we could check for ourselves if it's calculating it okay and from just the active gigs (as Vivi claims) or including deleted gigs in the calc (as the 2nd customer support person said it was). eg, maybe if Fiverr showed the weights next each gig's success score as well as the overall success score with enough decimal places, that might help if that would be enough for us to calculate it ourselves.

Edited by uk1000
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Posted (edited)
On 12/18/2024 at 12:03 PM, Kesha said:

Secondly, since the Success Score gives a holistic and realistic view of your performance in the marketplace, it’s designed to remain relatively steady, and any changes will be reflected slowly over time. Just as having one bad day doesn’t make you a horrible human being or a couple of cheat days don’t take away all your progress, receiving one or two negative reviews won’t immediately bump you from a high success score to a lower one overnight. 

All I'm hearing on this forum and in Support requests is FIVERR can't look at anything because the algorithm decides all.  That sounds more like FIVERR doesn't have control of its own black box.  Why UK100 says above is spot on.  If FIVERR Support Engineers can't answer a simple question about how deleting gigs impacts a user's score, that's a BIG problem.  The Success Score should easily be data mined by the seller so they can target specifically what the algorithm needs to increase their score.  It should not be hidden from them.

As far your comment above, which I've highlighted in my reply here, simply isn't true from what I've seen so far in a year and a half of sales.  I haven't had a "bad day" on the platform and yet my score has dropped 2 points in the last two months.  In that timeframe of the drop I've:

  • had multiple repeat customers (which is supposed to help my score)
  • brought in 3 new customers (which again should have helped my score)  
  • delivered most of my gigs on time or earlier than estimated (again that should have improved my score)
  • Client feedback = perfect 5.0 rating 
  • Response time = perfect - outside of an error made on FIVERR's part (which was only fixed after I provided proof of the mistake) 
  • done more business in the last 3 months than the last 18 months overall (which yet again should have helped my score)


Even with all this improvement, my Success Score is now lower than it was when I had my first gig order.   All I have to work from to improve my score is my Effective Communication has "room for growth".  I guess "room for growth" means a loss of 2 points on Success Scores?

 image.png.93059104c08c8336c0952de0aad6fd0e.png

I wasn't getting anywhere with that kind of data so I went to Support.  They responded with this:
 

Please remember that the success score is compared to other sellers in the same gig category and price range on the marketplace. Your performance in a specific area may seem good to you, but it could be lower compared to similar sellers, leading to a negative impact on your Gig score.
 
Lastly, remember, that the success score is designed to remain stable by considering your order history over time rather than individual transactions, so changes take some time to reflect for a comprehensive evaluation of your performance. The success score is based on a data science model. Hence, we are unable to offer a specific calculation for its evaluation.
 
I understand that seeing a drop in your score can be disheartening, especially when you are putting in so much effort. Please continue to deliver your best work, and communicate effectively with your clients. Over time, these efforts will help improve your success score
 
For more details, please visit Success Score. You can also visit the Communications best practices hub for some great tips.
 

So I look at the Key metrics of a good Success Score.  Maybe there are some good insights there.  Hmmm - nope, I've got pretty solid and positive responses to all these points.
 

  • Negative Reviews: I have glowing 5 star reviews
  • Late Deliveries:  I have always worked out an extension when the client or I need more time.  I have never delivered an order "tagged" as late. 
  • Order Cancellations: I've never had an order cancelled
  • Poor Communication: I have had stellar client communication.  Look at my reviews.  I sometimes can't respond immediately to a client if they are overseas as I'm sleeping but I've communicated that out appropriately when I indicate my working time zone.  My average time to respond to a potential client request is less than 1 hour.  Depending on the time of day, I am able to respond almost immediately in real-time.
  • Conflicts: Never had a conflict with a client.  I address all issues until they are happy with final results.
  • Decreased Client Satisfaction: Clients say I exceed expectations repeatedly in their feedback.  


As a company, FIVERR should be doing everything possible to build a dashboard that empowers sellers with the data they are seeking to improve their Success Scores.  Better yet, dump the "data science" metric altogether.  The idea of a company quite literally pitting sellers against fellow sellers in their respective categories doesn't sound like a good foundation with which to build a positive business model.

Edited by nickwilcox
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Posted (edited)

I'll also add I completely reviewed the "Best practices Hub" and the only nuggets of information I took from it (most of it is common sense actions) are:

  • the templates offered for communication - which I have a hunch the algorithm may be looking for terms of keywords and/or frequency of use.  I guess I'll have to start using some of these prebaked templates even though that will make me sound less like an individual and more like a FIVERR bot.
  • setting up an auto-responder message - this was something I was not aware was possible as it is buried within a setting of your detailed INBOX view.  I just set this up today to see if it helps. I hate to use something this impersonal, but if that increases my score then so be it.  

If I see my score increase as a result of either of these alterations, I will respond back here in this thread.

Edited by nickwilcox
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Posted
Thank you for this detailed explanation, Kesha! 🙌

I’ve been working hard to improve my Success Score, but I’m still seeing it low despite getting some positive reviews. I’ve had three orders so far, with two 5-star reviews, but one buyer didn’t leave a review because the order was completed automatically after they went offline. When they came back online, I made the necessary adjustments, but they still haven’t left any feedback, even though they are happy with the logo.

I’ve also extended delivery times twice after discussing with the buyers to ensure the best outcome and delivered everything on time.

With all this in mind, I’m wondering what else I should be focusing on to improve my Success Score. Since I’m still new, do you have any tips for maintaining consistent effort and improving my performance in the long run? Any advice would be greatly appreciated! 😊

Thanks again for the valuable insights!

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Posted

 

Since joining Fiverr in 2014, I’ve completed over 5,000 orders and received more than 2,500 five-star reviews. However, on March 15th of this year, my success score dropped to 6. Despite my efforts, it has remained unchanged to this day. Here's what I’ve done since the drop to improve:

  1. Transparency: I’ve been upfront with every client from the start, ensuring clear communication.
  2. Enhanced Work Quality: I’ve elevated the standard of my work to deliver even better results.
  3. Added Value: I began including free extras to make my clients happy.
  4. Client Communication: As one of the top 1% of video editors on Loom, I’ve created 750 videos this year to explain project details, share progress updates, and showcase results.

The Outcome:

Despite these efforts, my score remains at 6.

A Silver Lining:

During this challenging period, I started focusing on finding clients through my websites. It turns out, I’m good at it. This shift has brought in better opportunities—higher-paying clients, less stress from unsatisfied clients, and the ability to deliver outstanding results.

Ironically, Fiverr’s drop in my score and revenue became the push I needed to discover that I can earn 10 times more by working independently. That said, Fiverr still contributes significantly to my revenue, but my journey this year has been a transformative learning experience.

Thank you, Fiverr, for unintentionally showing me what I’m capable of beyond your platform.

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Posted
18 minutes ago, shokatalam said:

A Silver Lining:

During this challenging period, I started focusing on finding clients through my websites. It turns out, I’m good at it. This shift has brought in better opportunities—higher-paying clients, less stress from unsatisfied clients, and the ability to deliver outstanding results.

Ironically, Fiverr’s drop in my score and revenue became the push I needed to discover that I can earn 10 times more by working independently. That said, Fiverr still contributes significantly to my revenue, but my journey this year has been a transformative learning experience.

Thank you, Fiverr, for unintentionally showing me what I’m capable of beyond your platform.

Nice.

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Posted
53 minutes ago, shokatalam said:

 

Since joining Fiverr in 2014, I’ve completed over 5,000 orders and received more than 2,500 five-star reviews. However, on March 15th of this year, my success score dropped to 6. Despite my efforts, it has remained unchanged to this day. Here's what I’ve done since the drop to improve:

  1. Transparency: I’ve been upfront with every client from the start, ensuring clear communication.
  2. Enhanced Work Quality: I’ve elevated the standard of my work to deliver even better results.
  3. Added Value: I began including free extras to make my clients happy.
  4. Client Communication: As one of the top 1% of video editors on Loom, I’ve created 750 videos this year to explain project details, share progress updates, and showcase results.

The Outcome:

Despite these efforts, my score remains at 6.

A Silver Lining:

During this challenging period, I started focusing on finding clients through my websites. It turns out, I’m good at it. This shift has brought in better opportunities—higher-paying clients, less stress from unsatisfied clients, and the ability to deliver outstanding results.

Ironically, Fiverr’s drop in my score and revenue became the push I needed to discover that I can earn 10 times more by working independently. That said, Fiverr still contributes significantly to my revenue, but my journey this year has been a transformative learning experience.

Thank you, Fiverr, for unintentionally showing me what I’m capable of beyond your platform.

I've been on a similar journey. I was rated a 4 for my success score despite 12 years on this platform with pretty much the best public metrics you can get. For example my last 1 star review is almost 10 years ago and for a service Fiverr doesn't even offer anymore so it's not attached to my current gigs. Since the new system my search rank has tanked roughly 90% so I've been forced to branch out and reach out to old contacts I use to work with. Doing so has started to prove quite fruitful with the goal of getting off Fiverr hopefully becoming a reality in the near future. You're not alone in this experience and I'm glad things are looking up for you!

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Posted

Well @Kesha here's a simple question. There are two types of clients: one has a budget of just $5 or 10$ and wants a delivery within 1 to 2 hours. Now, tell me, what can be done in such a scenario? The buyer is in a hurry, doesn’t want to communicate, doesn’t know how to use the order box, and doesn’t even know how to accept the order delivery. How can a seller have effective communication with such a $5 client?

When the 'AI model' counts such orders, it tends to degrade the effective communication score and further downgrade other aspects based on its interpretation.

In any scenario, no seller can have effective communication or properly satisfy a $5-budget client because they’re always in a hurry.

On the other hand, clients with a decent budget, like $30 or more, always have effective communication with sellers. This builds trust between the seller and the client, which leads to successful order completion. However, after completing a few good orders like this, a $5-budget client appears and undoes all the hard work.

Well, could the product team train the 'AI model' in such a way that orders from clients with a $5 or $10 budget are not counted in the success score, or are calculated in a different way so that the success score is not heavily affected? Can you forward this small suggestion of mine to the product team?

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Posted
2 hours ago, saadatique said:

Great post! Are rankings also based on good success scores? If so, will we be ranked higher?

In terms of ranking, I’m currently a Level One seller and have been a Fiverr Choice for the past six months, even in highly competitive keyword categories. However, ranking is heavily influenced by the total number of orders in your queue, especially when you have a success score of 6. Once your queue exceeds a certain limit, your ranking takes a hit, potentially reducing earnings to half compared to being a Level Two or Top Rated seller. Interestingly, as soon as a few orders are delivered, the Gig tends to bounce back to the top. This means that ranking fluctuations are primarily driven by order volume and private feedback, even when the success score remains unchanged.

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Posted
18 hours ago, shokatalam said:

In terms of ranking, I’m currently a Level One seller and have been a Fiverr Choice for the past six months, even in highly competitive keyword categories. However, ranking is heavily influenced by the total number of orders in your queue, especially when you have a success score of 6. Once your queue exceeds a certain limit, your ranking takes a hit, potentially reducing earnings to half compared to being a Level Two or Top Rated seller. Interestingly, as soon as a few orders are delivered, the Gig tends to bounce back to the top. This means that ranking fluctuations are primarily driven by order volume and private feedback, even when the success score remains unchanged.

That is a great analysis, and that makes sense as well. I have a score of 8 with all the metrics showing "Strong Positive Impact," but I am still finding it hard to rank. Maybe it will take some time. I have a good number of repeat clients that are working, and the promoted gig option is working fine, too. 

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Posted
20 hours ago, mrubaid820 said:

Well @Kesha here's a simple question. There are two types of clients: one has a budget of just $5 or 10$ and wants a delivery within 1 to 2 hours. Now, tell me, what can be done in such a scenario? The buyer is in a hurry, doesn’t want to communicate, doesn’t know how to use the order box, and doesn’t even know how to accept the order delivery. How can a seller have effective communication with such a $5 client?

When the 'AI model' counts such orders, it tends to degrade the effective communication score and further downgrade other aspects based on its interpretation.

In any scenario, no seller can have effective communication or properly satisfy a $5-budget client because they’re always in a hurry.

On the other hand, clients with a decent budget, like $30 or more, always have effective communication with sellers. This builds trust between the seller and the client, which leads to successful order completion. However, after completing a few good orders like this, a $5-budget client appears and undoes all the hard work.

Well, could the product team train the 'AI model' in such a way that orders from clients with a $5 or $10 budget are not counted in the success score, or are calculated in a different way so that the success score is not heavily affected? Can you forward this small suggestion of mine to the product team?

Top question!

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Posted
18 hours ago, shokatalam said:

This means that ranking fluctuations are primarily driven by order volume and private feedback, even when the success score remains unchanged.

You captured it PERFECTLY!!💯

We need to be high-performance robots with negligible leeway for any fluctuations, human elements or any other variables. 

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